Maxwell Bond
System Analyst
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System Analyst
Manchester
Salary: Competitive
We’re looking for a Systems Analyst to join a growing Technology and Transformation team, supporting a portfolio of core applications with a particular focus on student management systems, including SITS.
The role will cover application support, configuration, upgrades, testing and ongoing improvements, working closely with internal stakeholders and third-party suppliers to resolve issues and deliver change. It’s a great opportunity for someone who enjoys getting into the detail of systems while also working closely with users and wider technology teams.
Key Responsibilities
- Provide day-to-day support across core applications and student management systems, including SITS
- Investigate and resolve application issues, implementing fixes and workarounds where required
- Manage application upgrades, testing, configuration, patching and lifecycle activities
- Support system changes and contribute to wider technology projects
- Work with third-party suppliers to investigate issues and deliver system changes
- Monitor system performance and identify opportunities for improvement
- Maintain technical documentation, support processes and user guides
- Support system design, configuration and integration across applications, databases and interfaces
- Produce reports and dashboards around application performance and service activity
- Help ensure systems remain secure, reliable and fit for purpose
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What We’re Looking For
- Experience working in a customer-facing IT software/application support role
- Experience supporting, administering or configuring core business systems
- Knowledge of application lifecycle management, including upgrades, testing and patching
- Experience troubleshooting complex application or software issues
- Strong communication skills and the ability to work with both technical and non-technical stakeholders
- Good planning, organisation and problem-solving skills
- Experience working with third-party software suppliers
- Experience supporting student management systems / SITS would be highly beneficial
- Higher Education experience would be advantageous
- A proactive, flexible and team-oriented approach
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If this sounds like a good fit for you, or you know someone who would be a good fit, please get in touch either via Ashley.willicott@maxwellbond.co.uk, or call on 07401 087324 for a confidential chat.
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