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Job Overview
About The Role
We’re looking for a hands-on Infrastructure Platform Engineer to join our online retail tech team. You’ll be designing, building and running the platforms that keep our website, warehouses and delivery operations ticking along. From keeping things secure and scalable to making sure our systems are reliable when customers need us most, your work will play a big part in delivering a smooth, hassle-free shopping experience every day.
Here's What You Can Expect To Be Doing
You’ll be responsible for keeping our core infrastructure running smoothly day to day, whether that’s monitoring the health of servers and storage, managing access and permissions, or rolling out upgrades and changes in a safe, well-controlled way. You’ll work closely with support teams to troubleshoot and resolve issues quickly, helping minimise downtime and keep our systems reliable during peak trading. A big part of the role is also about protecting our data — managing backups across on-prem and cloud environments, testing restores, and contributing to strong disaster recovery plans so we’re ready for anything.
Alongside this, you’ll design and build scalable, secure infrastructure that supports our growing business. That includes managing and optimising cloud platforms like AWS and Azure, deploying compute, storage and serverless services, and using Infrastructure as Code and automation to keep things consistent and repeatable. You’ll collaborate with engineers across the business, bringing platform expertise to projects, embedding security and compliance best practice, and keeping clear documentation so everyone knows how things work and why.
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Required
A Few Things About You
- Experience as an Infrastructure Engineer working in e-commerce or online retail environments.
- Strong understanding of Active Directory, servers, storage, networking, and virtualisation.
- Hands-on experience with AWS or Azure.
- Solid knowledge of networking fundamentals including TCP/IP, DNS, VPN, routing, switching, and firewalls.
- Proficiency with Windows and Linux server platforms.
- Experience with monitoring tools and performance optimisation.
- Good understanding of cybersecurity principles.
- Strong troubleshooting skills and effective communication abilities.
Preferred
- Certifications: AWS Solutions Architect, Azure Administrator, Commvault, or CompTIA Security+.
- Experience with e-commerce, order management, or warehousing systems.
- Understanding of web architectures and load balancing.
- Scripting experience with PowerShell, Python, or Bash.
- Experience using Infrastructure as Code tools such as Terraform or CloudFormation.
- Production experience with AWS Backup and Commvault.
A Bit About Us
We’re big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They’re our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.
But we’re more than that… For over 25 years, trust has been at the heart of everything we do, helping us become the UK’s most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it’s the exact same for our AOers too.
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We truly believe it’s more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it’s about more than just a CV, it’s about what makes you, YOU.
Our Benefits
Our benefits are designed to cover the moments that matter to AOers. From health and wellness to giving back - you’ll be rewarded inside and outside of work.
- Holidays; 25 days, plus bank holidays (increasing to 27 days after 2 years with us!)
- Pension; Contribute 5% of your annual salary and we'll do the same, giving you a little extra support for the future.
- Be a VIP at the AO Arena; we have loads of opportunities to win free tickets and pre-sale access!
- Health & wellbeing; discounted gym membership, an onsite spa and our Help @ Hand scheme giving you access to virtual GP’s, Mental Health support and much more.
- Discounts; exclusive discounts across our product range.
- Family leave; Enhanced Maternity, Paternity and Adoption leave.
- Making a difference; 2 fully paid days a year to donate your time to any charity of your choice.
- On site perks; start your day with free on site parking, grabbing a complimentary breakfast and a coffee at our subsidised in house coffee shop!
To see all our benefits and perks, visit our AO Benefits page.
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