CSC
System Engineer
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Introduction to the Role
The Systems Engineer is a Tier 2 support and engineering role responsible for the reliability, security, and continuous improvement of the organization’s document management platforms, with a focus on Laserfiche and iManage. The role provides deep technical troubleshooting and administration, owns platform configuration and operational runbooks, and partners with business stakeholders, security, and vendors to ensure document services meet availability, compliance, and information governance requirements.
This position is ideal for an engineer who combines strong production support capability with a pragmatic engineering mindset—someone who can stabilize services, drive improvements, and guide users and teams toward effective adoption.
The proposed salary range for this position is £47,000 - £55,000 gross per annum. The final salary will be determined based on the successful candidate's skills, qualifications, and experience, while also taking into account internal equity and our commitment to a fair, consistent, and gender-neutral compensation framework.
Key Responsibilities
- Provide Tier 2 support for document management platforms (Laserfiche and/or iManage), resolving incidents escalated from Tier 1 and owning issues through to closure
- Troubleshoot across platform, integrations, client components, authentication, permissions, and downstream dependencies (e.g., storage, search/indexing, email, Office integrations)
- Participate in major incident response, providing technical leadership, structured diagnosis, and clear stakeholder updates
- Contribute to root cause analysis (RCA) for recurring or high-impact incidents and drive corrective and preventative actions
- Support platform upgrades, patches, and vendor releases (impact assessment, coordination, post-release verification)
- Implement, test, and validate configuration changes aligned to change management processes
- Assist with access reviews, audits, and controls evidence (logging, traceability, change records)
- Where applicable, support workflow automation and routing (e.g., approvals, records routing, notifications)
- Coordinate with internal engineering teams and vendors to resolve integration defects and implement enhancements
- Assist in maintaining system documentation and operational evidence supporting internal and external audit needs
- Create and maintain runbooks, support guides, configuration documentation, and standard operating procedures (SOPs)
- Build knowledge articles to improve Tier 1 resolution rates and reduce repeat incidents
- Identify recurring failure patterns and implement improvements to reduce incident volume and improve stability
- Improve monitoring and alerting for platform health (services, indexing, storage, capacity, integration endpoints)
- Drive operational maturity: standard changes, automation of routine tasks, measurable service reporting
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Required Skills & Experience
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Demonstrated hands-on experience administering and supporting Laserfiche and/or iManage in a production environment
- 3+ years in systems engineering, application support, or platform administration
- Experience in a regulated or compliance-focused environment is preferred
- Strong understanding of document management concepts, including metadata and classification, search/indexing and retrieval, permissions and role-based access control (RBAC) models, and records management and retention principles.
- Experience supporting end-user and business workflows on document platforms
- Experience with ITSM processes (incident, problem, change) and working to SLAs
- Strong troubleshooting skills across authentication, single sign-on (SSO), and directory services (e.g., Active Directory, Azure AD/Entra ID concepts), Windows Server services and application stacks, web applications, APIs and integrations, client components, and monitoring, logging, and incident diagnostics.
- Strong ownership mindset and ability to drive issues to resolution
- Clear communicator with the ability to explain technical topics to non-technical audiences
- Excellent documentation discipline and attention to detail
- Comfortable working across time zones and coordinating with global teams and vendors
- Ability to prioritize effectively in a high-volume operational environment
- Bachelor’s degree in IT, Computer Science, or equivalent practical experience
- ITIL Foundation (or equivalent service management experience)
- Vendor training/certification for Laserfiche and/or iManage (preferred, if available)
- Microsoft / Security fundamentals certifications are a plus
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Location