Lucid Support Services Ltd
System Support Analyst
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Systems Support Analyst - Middlesborough
Location: Middlesborough
Contract Duration: 12 Months+
Role Overview:
We're looking for a Manufacturing Technology Support Analyst to provide on-site technical support within a manufacturing environment undergoing significant modern technology transformation. This role will act as the local technology presence for the site, supporting a growing estate of manufacturing applications, shop floor devices, operational technology (OT) equipment, and business systems. You will work closely with operational teams, technology specialists, and central support functions to ensure systems remain reliable, connected, and fit for purpose. The position offers an excellent opportunity to be involved in the rollout and support of new technologies, including manufacturing applications, automation solutions, connected devices, and digital tools that will help modernize the factory environment.
Key Responsibilities:
- Provide 1st/2nd line support for manufacturing applications and shop floor technologies.
- Support operational technology devices, industrial PCs, scanners, printers, and connected equipment.
- Troubleshoot and resolve hardware, software, application, and connectivity issues.
- Support systems integrations and assist with the onboarding of new devices and technologies.
- Act as the local point of contact between site users and central IT, application, and infrastructure teams.
- Assist with deployments, upgrades, migrations, and technology improvement initiatives.
- Support manufacturing and logistics users with day-to-day technology issues.
- Maintain technical documentation, user guidance, and support procedures.
- Monitor and escalate issues where appropriate, ensuring timely resolution through wider support teams.
- Identify opportunities to improve user experience, operational efficiency, and technology adoption across the site.
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Skills & Experience:
Experience in any of the following areas would be advantageous:
- IT support within a manufacturing, production, or industrial setting
- Operational Technology (OT)
- Manufacturing systems and shop floor applications
- Industrial devices, scanners, printers, and mobile technologies
- Network and connectivity troubleshooting
- Hardware deployment and support
- Systems integration and connected devices
- Manufacturing Execution Systems (MES)
- SAP ME or similar manufacturing platforms
- Automation and digital transformation initiatives
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Strong communication skills, a proactive approach to problem-solving, and the ability to work independently across a varied technical environment are essential.
If you are available and interested in this opportunity, please apply for further information. Please note, due to high volumes of applications, we are unable to contact every applicant.
If you do not hear back from us within 7 days of sending your application, please assume that you have not been successful on this occasion.
At Lucid, we celebrate difference and value diverse perspectives, underpinned by our values ‘Honesty, Integrity, and Pragmatism’. We are proud to provide equal opportunities in line with our Diversity and Inclusion policy and welcome applications from all suitably qualified or experienced people, regardless of personal characteristics. If you have a disability or health condition and seek support throughout the recruitment process, please do not hesitate to contact us via the details below.
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