Geek+
System Technical Support
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Geek+ Overview
Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.
With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.
Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.
Responsibilities
- Conduct in-depth troubleshooting and resolution of complex technical issues escalated from L1 support, including system anomalies, performance bottlenecks, and integration failures
- Prepare detailed technical case studies and solution documentation, and continuously improve the team knowledge base
- Collaborate on system upgrades, working closely with R&D, product, and other departments to clearly describe the root cause of issues (involving databases, systems, or application logic) and drive problems to resolution
- Provide customer support and knowledge transfer, offering necessary technical training and guidance to internal L1 teams and customers to enhance front-line problem-solving capabilities
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Requirements
- Bachelor's degree or above in Computer Science, Automation, Logistics, or related fields
- Minimum 3 years of experience in system support/operations, with background in robotics, logistics automation, WMS systems, or large-scale internet system support
- Proficient in MySQL Database: Skilled in SQL optimization, transactions, locking mechanisms, with substantial experience in performance tuning and troubleshooting.
- Proficient in Linux OS: Familiar with Shell scripting, and adept at using various commands and tools for system diagnostics
- Solid foundation in Java Programming: Ability to read and understand Java application code logic to assist in log analysis and issue identification
- Familiar with networking fundamentals and common application service architectures
- Excellent logical analysis, stress resilience, and customer service mindset, with effective cross-team communication skills
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Preferred Qualifications (Advantages)
- Familiar with using AI technologies or tools, capable of leveraging AI-assisted tools for intelligent log analysis, failure prediction, code investigation, or automated documentation generation to enhance problem-solving efficiency; basic understanding of common AI models (e.g., machine learning, natural language processing) in business applications
- Able to use English/Chinese as a working language for technical communication, documentation reading, and writing; open to business travel or relocation (Toronto, Canada; London/Manchester, UK)
- Familiar with robot scheduling systems, Warehouse Management Systems (WMS), or Warehouse Control Systems (WCS)
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