iO Associates
System Trainer - HealthTech / SaaS
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Software Trainer - HealthTech / SaaS
Location: Bath (Hybrid; 2 to 3 days/week in office, with occasional travel to customer sites across England)
Salary: £40,000 - £45,000 per annum (DOE) + Comprehensive Benefits Package
About the Opportunity
Are you an enthusiastic educator who loves empowering people through technology?
We are partnering with an innovative, values-led healthcare software provider looking for a dynamic Software Trainer to join their team. In this role, you will play a central part in driving client success, taking ownership of training programs that help end-users, ranging from healthcare professionals to admin and IT teams, get the absolute best out of essential digital healthcare platforms.
If you thrive in a collaborative environment, love designing engaging learning experiences, and want to use your skills for technology that does good, we'd love to hear from you.
Key Responsibilities
- Curriculum & Content Creation: Design, update, and maintain dynamic training modules, video tutorials, and interactive learning resources.
- Multi-Channel Delivery: Lead engaging, clear, and interactive training sessions both virtually and face-to-face.
- Client Onboarding & Support: Guide new clients through seamless platform adoption, tailoring sessions to fit varying technical abilities and operational workflows.
- Competency & Continuous Improvement: Develop skills assessments, gather user feedback, and continuously refine training materials to elevate the user experience.
- Cross-Functional Collaboration: Partner with sales and account management teams to support software demonstrations, client workshops, and go-live events.
- Self-Management: Autonomously manage your own backlog and schedule to deliver high-quality outputs aligned with team goals.
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What We're Looking For
- Proven Training Background: Experience as a Corporate Trainer, Technical Trainer, SaaS Educator, or Clinical Specialist delivering software or systems training.
- Tech-Savvy: Strong familiarity with Learning Management Systems (LMS), screen-recording/video tools, and modern SaaS platforms.
- Exceptional Communication: Outstanding presentation, public speaking, and facilitation skills, with a talent for breaking down complex technical concepts into accessible language.
- Adaptable & Patient: High empathy and patience when guiding users with diverse levels of technical expertise.
- Willingness to Travel: Comfortable with occasional business travel to customer sites across England for on-site training workshops and go-live support.
- Industry Knowledge (Desirable): Prior exposure to healthcare workflows (e.g., patient pathways, referrals, consent) or regulatory frameworks (GDPR, data governance) is a plus, but not essential.
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About You
- You are a self-starter who thrives in a highly collaborative, team-oriented culture.
- You are genuinely passionate about leveraging technology to make a positive impact.
- You bring strong organizational skills, self-reflection, and a flexible, problem-solving mindset.
- You enjoy learning new tools and sharing your knowledge to help others grow.
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