Environment Agency
Systems Administrator - 36040
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Job Description
About the Role
We are looking for a highly organised Systems Administrator to join our Health, Safety and Wellbeing Data, Digital Systems and Information team.
This is an important role supporting the day-to-day operation of critical corporate systems used across the organisation. You will help ensure our systems remain accurate, accessible and effective, supporting colleagues in delivering their health, safety and wellbeing responsibilities.
As a Systems Administrator, you will manage user accounts, organisational hierarchies, system configuration, data quality checks and licence administration. You will act as a first point of contact for system queries, incidents and service requests, working with users and suppliers to resolve issues quickly and professionally.
You will play a key role in maintaining accurate records, supporting business continuity activities and ensuring systems remain aligned with organisational structures and governance requirements. The role will also support data collection, reporting and information management activities, helping colleagues access reliable information to support decision making.
Working as part of a small and supportive team, you will contribute to continuous improvement by identifying opportunities to enhance processes, improve user experience and increase efficiency. You will collaborate closely with product managers, analysts, suppliers and business users to ensure services continue to meet organisational needs.
This is an excellent opportunity for someone who enjoys problem-solving, providing excellent customer service and working with systems and data. We are looking for someone who can balance competing priorities, work effectively as part of a team and take pride in delivering a high-quality service.
The Team
The Data, Digital Systems and Information team supports the Environment Agency's Health, Safety and Wellbeing function through the delivery of digital services, data, reporting and information management. We manage several critical corporate systems and work closely with operational and corporate teams across the organisation. As a small, nationally dispersed team, we value collaboration, continuous improvement and delivering high-quality services that help keep colleagues safe, healthy and informed.
Experience/Skills Required
We are looking for someone who can demonstrate:
- Experience of administering digital systems, databases or business applications.
- Strong organisational skills and the ability to manage multiple priorities effectively.
- Excellent attention to detail and a commitment to maintaining accurate records and data.
- Good analytical skills, with the ability to identify issues and investigate solutions.
- Experience of working with data, reports or information management processes.
- A customer-focused approach with the ability to build positive working relationships.
- Strong communication skills, both written and verbal.
- Experience of working collaboratively within a team environment.
- Confidence using Microsoft 365 applications, particularly Excel and Outlook.
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Desirable experience:
- Experience working with service management or ticketing systems.
- Experience supporting business systems or software suppliers.
- Awareness of information governance, security or business continuity practices.
Contact and Additional Information
As a national team, the successful applicant can be based from any office and we support hybrid working. Some occasional travel and overnight stays may be required for team meetings.
This is an excellent opportunity to develop your skills in systems administration, data management and digital service delivery while supporting services that make a real difference to colleagues across the organisation.
We are committed to creating a diverse and inclusive workplace and welcome applications from people of all backgrounds.
For any queries about this vacancy, please email
Alexandra.dodd@environment-agency.gov.uk
Interviews are due to be held on Microsoft Teams w/c 14th September
If there is a high number of applications, we will do an initial sift based on 1 competency
Competencies
Competence 1
Achieves Results
Description
Tell us about a time you have had to deliver at pace while managing several competing task or requests simultaneously? How did you prioritise your work and ensure deadlines were met?
Competence 2
Focuses on Efficiency, Innovation and Quality
Description
Describe a time when you identified an opportunity to improve a process system or way of working. What did you do and what was the outcome
Competence 3
Focuses on Customers and Partners
Description
Tell us about a time when you have worked with colleagues, customers or stakeholders to solve a problem or deliver a service. How did you build effective relationships and achieve a positive outcome?
Additional Information
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If you are applying from the Civil Service please note that the Environment Agency is not a part of HM Civil Service and you would not be a Crown Servant in the event of being appointed. Therefore, you will not be eligible for continuous service. For applicants who currently work in local government or other bodies listed in the Redundancy Payments (Continuity of Employment in Local Government etc) (Modification) Order 1999, you may be eligible for continuous service for the purpose of calculating any future redundancy payment. If you are unsure of your status then you should contact your own HR Team.
We are fully committed to having a diverse and inclusive workforce to reflect the communities we serve. We welcome flexible working patterns for all our vacancies, including job share, so please include clearly any information regarding your preferred working arrangements on your application.
We also have a Guaranteed Interview Policy to support those with a disability who are seeking employment. We have committed to guaranteeing an interview to anyone with a disability whose application meets the minimum criteria for the post.
The Environment Agency, as a Non-Departmental Public Body, is committed to providing value for money and utilises Central Government frameworks and contracts for all external recruitment needs. For this reason, we are unable to engage with the market directly through post, email or phone calls . Should you wish to become a support supplier on one of these frameworks or contracts please visit https://www.gov.uk/government/publications/become-a-crown-commercial-service-supplier/becoming-a-supplier-through-the-crown-commercial-service-what-you-need-to-know for more information.
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Although the Environment Agency is a non-departmental public body sponsored by Defra, we subscribe to and align with the candidate guidance on the use of artificial intelligence found on the Civil Service Careers website. Please review for more information on appropriate and inappropriate use.
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