What we are looking for:

• Strong interpersonal and communication skills, with the ability to engage confidently with stakeholders across Marketing, Business Development, and IT.
• Able to translate technical concepts into clear, business-friendly language.
• Comfortable facilitating discussions, gathering requirements, and managing expectations with both technical and non-technical audiences.
• Experience producing clear documentation, user guides, and training materials.
• Solid understanding of CRM and marketing platforms, particularly InterAction, Introhive, and Vuture.
• Familiarity with data integration and synchronisation between systems, including API-based workflows.
• Awareness of Azure API Management (APIM) and its role in secure, scalable integrations (e.g. Microsoft Teams to InterAction).
• Competence in agile delivery practices, including backlog management, sprint planning, and user story creation.
• Working knowledge of ITIL Foundation principles, with the ability to raise change requests, manage incidents, and follow service management processes.
• Strong analytical and problem-solving skills, with attention to detail and a proactive approach to issue resolution.
• Comfortable working independently and managing multiple priorities in a fast-paced environment.
• Experience supporting business development or marketing systems in a professional services environment.
• Proven track record of delivering system improvements and supporting end users.
• Exposure to data quality initiatives, including contact deduplication, enrichment, and relationship mapping.
• Experience working with vendors and third-party platforms to deliver enhancements and resolve issues.
• Flexibility and ability/willingness to work out of hours, if required, to support the implementation of changes and provide support for priority incidents.
• Willingness to undertake occasional international travel, if required, to support business needs.

Career Level:

The career level assigned to this role is level 3. The career level framework provides a formal structure for the business services functions at the firm. The framework, which ranges from level 1 to level 7, clearly defines the responsibilities, skills, and competencies required at each level.

Here at Simmons & Simmons:

At Simmons, we are proud of our collaborative, open, and non-hierarchical culture, where everyone is treated with respect and dignity, and the wellbeing of our people is paramount. Our dynamic minds work as one integrated team, partnering with leading organisations on inspirational and thought-provoking projects that matter. From day one, irrespective of job title, qualification, or background, everyone’s voice is heard, and you are encouraged to have an enquiring mind and share ideas that drive the firm forward. Through innovative learning and development opportunities, you will have a platform to excel, exceed your career ambitions, and achieve things you never thought possible.

Some key information:

• We offer a competitive package including bonuses dependant on role/level, private medical insurance, and pension contribution.
• Our global skills academy provides our people, regardless of their role and location, with excellent learning opportunities (including live workshops, podcasts, short videos, and practical learning experiences).
• We have adopted a hybrid working approach with a requirement for a minimum of three days in the office with flexibility dependant on role/team/client demands.
• We are proud to rank as a Times Top 50 Employer for Gender Equality, a Stonewall Top Global Employer, and a Top 75 Employer for Social Mobility.
• We have a range of social and sports committees, summer and winter parties, and monthly get togethers.
• We have a range of diversity networks to connect people and celebrate our differences, which is integral to our inclusive culture.
• All UK offices have their own artwork collections – including Damien Hirst and Tracey Emin pieces in the London office. We have a long-standing history in supporting the art community, especially up-and-coming artists.
• We have recently introduced a Strategic Advisory Council, which is a mix of associates and business services who will propose strategic initiatives that align with our firm's mission and support the delivery of our business plan, shaping the future of our next-generation law firm.
• Our in-house generative AI tool, Percy, won the ‘Innovation in Automation and AI Tools’ category at the 2024 FT Innovative Lawyers Europe Awards. This achievement highlights our commitment to technological innovation and client service.
• We have been commended in The Times Best Law Firms 2026 across three categories: construction, employment, and intellectual property. Our profile is highly positive, highlighting our sector specialisms and notable case and transactional work.

Equal opportunities:

We are committed to fostering equality, diversity, and inclusion within our firm and to ensuring equal employment opportunities. We believe that this commitment creates a vibrant and rewarding work environment. We are therefore committed to:

• Upholding equal opportunities, regardless of race, ethnicity, religion, belief, age, disability, sexual orientation, sex, gender reassignment, gender identity, marital status, or pregnancy, including maternity and paternity. This commitment extends to addressing any instances of perceived or associative discrimination and harassment. We also ensure fair treatment during recruitment and selection processes for those who are serving or have served in the armed forces, along with their families.
• Accommodating requests for flexible working arrangements whenever possible. We encourage you to discuss your needs with us if this is something you require.
• Making our roles accessible to individuals with diverse abilities. If you need any reasonable adjustments during the recruitment process, please let us know so we can meet your needs.
• We offer a range of employee networks to support our colleagues. More information about these networks can be found in the D&I Information booklet that candidates are sent when invited to interview.

We encourage you to apply even if you don't meet every single requirement. We are looking for individuals who are passionate and eager to learn and grow with us. Your unique experiences and perspectives could be a great addition to our team.

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

If you’re interested in finding out more about this position, please contact