SCC
Systems Data & Stock Analyst
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Role: Systems Data and Stock Analyst
Location: Birmingham (SCC operate hybrid working, which comprises a mix of office and home working)
Contract Type: Permanent
Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
- An inclusive workplace
- Excellent package: solid basic and company benefits
- Hybrid working & core hours in line with role requirements
- Career development and life-long learning opportunities
- Opportunity to join Europe's largest privately-owned IT Company
Role Purpose:
The purpose of the Systems Data and Stock Analyst role is to ensure all Recyclea systems data is accurate and performs efficiently and effectively. This role is essential for maintaining a high-quality service for both our customers and operational teams. This includes Customer Briefs, system policing, enquiries, customer/operational queries, and ensuring all are completed to a high standard.
Key Responsibilities
- Identify system issues and improvements, providing valuable input for current and future development of the Radius system, Sales Control System, and Lifecycle Portal. Monitor these systems, detect any anomalies, and aim to amend or escalate them.
- Maintain the existing database of MPNs, ensuring the integrity of data provided by CNET, correcting any inaccuracies, and creating any manual MPNs accurately and efficiently.
- Assist in creating customer briefs, ensuring they are updated and maintained correctly including Excel reporting tools.
- To actively drive the SLA process by notifying the relevant heads of departments within the operation of customer stock falling out of agreed SLA’s.
- Analyse system trends with the aim of identifying potential operational issues with particular emphasis on process improvement.
- To process all customer units within agreed OLA’s/SLA’s, with focus on attention to detail while ensuring customer requirements and expectations are met.
- Achieve key performance indicators and targets, thereby ensuring the maximum productivity of the facility, whilst maintaining efficiency and quality.
- To undertake any training programs in regard to all processes and procedures, thereby ensuring total compliance to all relevant company policies such as (but not limited to) Health and Safety, Safe Systems of Work and the Traffic Management Plan.
- Ensure a high level of security awareness is maintained.
- To undertake any other duties commensurate with the position (including specific project activity and covering for absence from the overall Recyclea team) to maintain overall departmental effectiveness.
- To project a proactive and positive attitude when communicating with external/internal customers. To maintain a friendly, professional service always.
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Skills And Experience
- Demonstrable experience in a similar role alternatively a highly motivated and adaptable individual who can be suitably upskilled
- Effective communicator to support team members and wider business teams.
- Proficient in Microsoft office and knowledge of SQL, HTML would be advantageous
- Possess the demonstrable ability to support financial processes to include invoicing, billing and query resolution.
- Possess the ability to prioritise and manage multiple tasks in an accurate and timely manner, often against deadlines.
- Must be able to obtain the Government and/or Police Security levels required in order to meet the operational requirements of the role (no caveats) and as per the requirements stipulated in relevant customer contracts
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About Us
SCC is Europe's largest privately-owned IT business, based out of the new £7m HQ office in Birmingham and we help clients succeed through IT transformation and exceptional customer experiences. We are a business where innovation is greater as we combine unique ideas, people and disciplines. We are a global company that is passionate about IT and where we look to simplify the complex.
We are an equal opportunities employer
SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non-membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
If you are selected for interview, and need any reasonable adjustments made for your interview, please let the SCC Talent Acquisition team know, at the point of scheduling.
Diversity & Inclusion at SCC - https://www.scc.com/diversity-and-inclusion/
Sustainability at SCC - https://www.scc.com/sustainability-at-scc/
Life at SCC - https://www.linkedin.com/company/scc/life
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