CREAVO
Systems Engineer
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Alcester, Warwickshire | Hybrid after probation | £28,000 per annum
At CREAVO, we're looking for someone who enjoys solving problems, helping people, and getting technology working the way it should.
We're not a corporate IT company with layers of management, endless meetings and being passed from team to team. We're a growing managed IT provider that works closely with ambitious UK businesses, and we're looking for a Systems Engineer to join us on that journey.
If you're currently working in a 1st or 2nd line role and want more responsibility, more variety, and more exposure to projects and modern Microsoft technologies, we'd love to hear from you.
About CREAVO
CREAVO was founded to build the kind of IT company that owner-managed businesses actually enjoy working with.
We support organisations across the UK, typically employing between 10 and 150 people, acting as their outsourced IT department. Our job is simple: keep their technology secure, reliable and helping them achieve their goals.
We're known for being approachable, proactive and easy to work with. No jargon. No hard sell. No hiding behind tickets. Just good people doing good work.
What You'll Be Doing
You'll work directly with CREAVO's technical co-founder and play a key role in supporting our customers both remotely and on-site, helping resolve technical issues, deliver service requests and work on a wide range of projects.
Your responsibilities will include:
- Providing remote and onsite technical support to end users.
- Diagnosing and resolving 1st and 2nd line issues.
- Taking ownership of technical problems through to resolution.
- Delivering service requests and change requests.
- Deploying and configuring workstations, laptops and IT equipment.
- Supporting infrastructure upgrades and customer projects.
- Carrying out proactive maintenance and health checks.
- Working closely with our co-founders and leadership team.
- Contributing to internal improvements, automation and documentation.
- Building trusted relationships with customers and becoming a familiar face they can rely on.
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No two days are the same. One day you might be replacing network infrastructure at a customer site, the next you could be deploying Microsoft Intune, troubleshooting Azure issues or helping deliver a cloud migration.
What We're Looking For
The most important thing is attitude.
We're looking for someone who genuinely enjoys helping people, takes ownership of problems and wants to keep learning.
You'll ideally have:
- Excellent customer service and communication skills.
- Experience in a 1st or 2nd line support role.
- Strong troubleshooting and problem-solving abilities.
- A proactive approach and willingness to take ownership.
You'll also have experience with some of the following:
- Microsoft 365 (Exchange, Microsoft Teams, SharePoint, OneDrive, Defender etc.)
- Windows Server (Active Directory, Group Policy, DNS, Hyper-V)
- Networking fundamentals including switching, Wi-Fi and firewalls
- PSA platforms such as HaloPSA, Autotask or similar
- RMM tools such as NinjaOne, Datto or ConnectWise
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A full UK driving licence and your own vehicle are required as customer visits form a regular part of the role.
Nice To Have
- MSP experience
- Microsoft certifications
- CompTIA certifications
- Azure experience
- PowerShell scripting
- Linux experience
- Cyber Essentials or Cyber Essentials Plus exposure
- Experience deploying end-user devices at scale
Why Join CREAVO?
We're small enough that you'll never be just another employee.
You'll work directly with the technical co-founder, see how the whole business operates, and have a genuine say in how things are done. You'll gain exposure to a broad range of technologies, customers and projects that simply wouldn't be available in many larger organisations.
We invest heavily in our team and genuinely want people to progress their careers with us.
Benefits
- Private medical insurance with discounted gym membership
- 28 days holiday including bank holidays
- Additional birthday day off
- Extra holiday entitlement based on length of service
- Defined pension scheme
- Training and certification support
- Clear progression opportunities
- Regular team socials
Interested?
If you're looking for a role where you can develop your technical skills, work directly with customers, and be part of a growing business that's building something different, we'd love to hear from you.
Apply via LinkedIn today.
Please note that applicants must have the right to work in the UK. We are unable to provide visa sponsorship.
No agencies please!
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