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We Go Beyond for A Safer World
Background
Tait Communications is a global leader in designing and delivering critical communications solutions for various industries including public safety agencies, government services, utilities, extractive industries, and urban transport providers. Users of Tait products and services are better able to protect themselves and the public, be more responsive and more productive.
While several corporate functions are based in Christchurch, New Zealand, the company prides itself on its international customer base and global support network. The company works with a network of sales offices, dealers, system integrators, and consultants that spans the globe.
Customers around the world turn to Tait for developing products, migrating systems, customising features, configuring networks, training users, engineering support, and installation services. Customers commit to Tait because its people have a proven track record of taking the time to listen, understand, and act upon customer requirements.
Scope of Role
Systems Engineers support the business by applying their technical knowledge, analytical capability, interpersonal skills, and business acumen to engagements at any stage of the customer solution lifecycle – developing sales proposals, designing systems and solutions, supporting system implementation, and providing professional consulting services.
The TELSE Sales & System Engineering group within Services provides subject-matter expertise, backup technical capacity, and a conduit into the Christchurch-based Tait organisation for customer-facing teams in regional offices. It is expected that the Systems Engineer role will engage in a mix of ad-hoc sales support activity and assigned customer project work for regional teams. From time to time the role will work directly with customers. It is critical that the customer perceives Tait to be a responsive, innovative, competent, and professional organisation. How the Systems Engineer behaves and communicates with colleagues and customers will drive a large part of that perception.
The Systems Engineering role requires a broad understanding of communication systems and the ability to work across multiple technical disciplines. In addition, excellent written and spoken communications skills, and a positive attitude to doing what is required to achieve an excellent outcome for internal and external customers are a must. The role, although based in the UK, will provide sales support to the entire TEMA region so frequent travel will be required including driving overseas.
Functional Outcomes
Assist Regions to Sell Products and Solutions
- Responds to enquiries in a professional manner, within agreed timeframes.
- Evaluates requirements and provides input to the bid review process.
- Provides technical response to tenders and requirements, including designs and detailed clause by clause response.
- Applies systematic methods to analyse requirements and specify solutions, using planners and tools where available.
- Provides quotes and proposals, in collaboration with relevant subject-matter experts and responsible delivery parties.
- Provides well-documented and consistent solutions that will meet customer needs.
- Acts as the technical lead for responses or parts of larger responses when required.
- Provides input and support for commercial decisions, budgeting, etc.
- Assists the Commercial Manager to ensure contract wording is consistent with the technical solution and the division of technical responsibility.
Project Engineering
- Interact with customers and staff in a positive and professional manner, considering our values of commitment to listen, courage to act, and integrity to deliver what we promise.
- Clarify/elaborate and validate customer requirements, including contribution to preparation of Requirements Specification documents.
- Specify and evaluate designs, scope/estimate work, and own delivery of assigned work across one or more of the following:
- Radio networks and network architecture
- Traffic analysis and capacity design
- RF systems, including frequency planning, coverage, site RF engineering
- System availability and reliability
- Wireless, fixed linking, and backhaul networks, including IP
- IT systems and system security
- Power and grounding systems
- Integration, selection, and qualification of OEM components
- Radio terminals and user equipment
- Design, planning, execution, and supervision of testing
- Deliver designs, plans, reports, etc. to the required standards
- Produce documentation and specifications for customers and internal use
- Maintain documentation, so that it remains current and can be contributed to or referenced by others
- Contribute to review of technical documentation, customer manuals, and training, as required
- Undertake any other related project work as may be agreed from time to time, including assisting or leading others
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Implements Solutions
- Liaise with specialists to solve problems
- Produce sketches of solutions, illustrating how components are to be installed.
- Source third party products to provide systems solutions and to evaluate the products.
- Document requirements and derive strategies for managing third party products and suppliers.
- Liaise with Development and Product Managers for upgrades (with both hardware and software) to meet requirements.
Manages own personal development
- Keep abreast of changes in technology.
- Undertake and attend both internal and external courses to keep up-skilled in both technology and sales software tools.
- Work with other Systems Engineers across the group to learn new technology subjects and help grow confidence and commercial acumen.
Team Member Responsibilities
- In consultation with your Manager you will:
- Ensure you understand your roles and responsibilities
- Establish clear goals and outcomes, ensuring these are aligned to team or project needs
- Take ownership for delivering assigned elements
- Monitor and report progress, taking appropriate action to address exceptions
Reporting Relationships
- Reports to: Engineering Manager (Services)
- Reporting Roles: No direct reports
- Peers: Other Tait staff in Regions (Account Managers, Engineers, Project Managers) and in Christchurch (TELSE, Support Services, Product Managers, Product Development)
Occupational Safety and Health
All staff have an obligation to follow Tait policy and procedures. It is imperative that all employees actively participate in managing risks and hazards, reporting accidents, incidents, and near accidents, and avoiding any action which may cause harm to yourself or others. This includes:
- Working in a safe manner to protect yourself, your fellow workers, and all plant, property, and equipment.
- Only operating equipment for which you have been trained and/or instructed in and hold appropriate authorisations for, or with specific supervision.
- Cooperating with all displayed rules, safety regulations, instructions, policies, and procedures.
- Keeping your work area or equipment clean and tidy and maintaining a high level of housekeeping.
- Wearing appropriate personal protective equipment.
- Ensuring no acts or omissions while at work causes harm to yourself or any other person.
- Being familiar with all emergency equipment in your work area and all work-site emergency procedures.
- Not wilfully interfering with or misusing items or facilities provided in the interest of safety.
- Reporting all workplace illnesses, injuries, and incidents as soon as possible using the reporting form and taking all reasonable action to eliminate their recurrence.
- Reporting any hazardous condition, situation, or event.
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Person Specification
Relevant competencies
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Organised
- Sets priorities through thinking about the implications of issues for customers and Tait’s business; escalates urgency where appropriate; anticipates needs and prepares before they need to respond to issues; uses issue tracking systems to get action; monitors and follows up to maintain progress and identifies further opportunities; takes responsibility for getting things done.
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Knowledge Management
- A high level of detail captured in documentation, including records of agreements, variations, timelines, and other relevant details; provides a précis of the requirements and design, and final authorisations; checks final documentation against specification to ensure all requirements met; keeps documentation up to date when changes occur.
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Gaining Cooperation
- Develops an understanding of people’s personal needs and selling points and what may be done to meet these; works to build and sustain enthusiasm for a project to gain willing cooperation; communicates the objectives of the client and of Tait in completing the project; ensures those working on the project have the necessary skills and knowledge to successfully complete their part.
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Solution Design
- Designs a solution based on specification; presents a business solution, looking at what the client’s objectives are rather than just what they have ordered; draws systems diagrams to complete a detailed specification on which to base pricing and proposals using Tait product wherever possible.
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Evaluating
- Evaluates requirements and assesses Tait’s ability to deliver against the specification; accesses and decides on appropriate technologies; use processes to assess risk and opportunity; decides if there is adequate information available; uses available tools to decide costs; makes decisions within delegated authority limits.
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Interpreting
- Interpreting design and matching requirements to Tait capabilities – point to point compliance with regulatory and contractual requirements; researching and sourcing supplier technologies to compliment Tait offerings; identify issues of non-compliance and finding ways around these; testing possible solutions.
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Commercial Acumen
- Ensure a profitable return on business by producing accurate costings; assessing the cost implication of variations to proposals and taking action to maintain the profitability of the project; sourcing costing information from knowledge bases and other databases; ensures internal customers are aware of costs.
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Keeps Informed
- Keeps relevant people informed of progress, issues, or changing requirements that impact on them; provides clear information and communications; confirms verbal discussions or understandings in writing; feeds back market information to internal clients within Tait.
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Sales Solutions
- Documentation captures the nuances of the systems to facilitate sales, product build, maintenance, and future projects; provides briefing to others on the benefits and selling points to give them confidence in selling the solution to the client.
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Convincing
- Presents a well-argued case for proposals; highlights the benefits of Tait features; accesses supporting material and references to back up proposals; identifies selling points of decision makers and tailors their message accordingly; follows-up to provide further assistance if necessary and identify further opportunities.
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Being Tait
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Jessica, London
Skills