Entrust
Technical Services Implementation Consultant
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Join us at Entrust
At Entrust, we’re shaping the future of identity-centric security solutions. From our comprehensive portfolio of solutions to our flexible, global workplace, we empower careers, foster collaboration, and build solutions that help keep the world moving safely.
About Entrust
Headquartered in Minnesota, Entrust is an industry leader in identity-centric security solutions, serving over 150 countries with cutting-edge, scalable technologies. Our secret weapon? Our people—their curiosity, dedication, and innovation drive our success and help us anticipate the future.
The Opportunity
As a Systems Integrator at Entrust, you’ll play a key role in enabling customers to successfully integrate Entrust’s Identity and Security solutions into their platforms and business processes. Working within our Implementation & Technical Services (Professional Services) team, you’ll:
- Support customer integrations by providing technical guidance
- Deliver high-quality implementations across APIs, SDKs, and supporting infrastructure
- Collaborate closely with customers and internal teams from project kickoff through launch
- Ensure integrations are delivered effectively and customers achieve long-term success on the Entrust platform
This customer-facing role is ideal for someone with strong technical foundations, excellent communication skills, and the ability to contribute across multiple integrations under the guidance of senior team members.
Responsibilities
Customer Integration & Delivery
- Support customer onboarding and post-sales integration engagements, remotely delivering Entrust’s Integration and Implementation Services packages
- Provide hands-on guidance on integrating Entrust solutions via REST APIs, SDKs, and supporting workflows
- Assist customers in adopting best-practice integration patterns, including error handling, performance considerations, and go-live readiness
- Collaborate with customers to understand business requirements and translate them into effective technical implementations
Technical Expertise & Delivery Support
- Build a working knowledge of Entrust’s identity, verification, and security products and their implementation frameworks
- Support different integration pathways, including APIs, mobile SDKs, and web SDKs
- Review customer implementations and provide structured feedback with guidance from senior team members
- Assist in troubleshooting integration issues in collaboration with Support and Engineering teams
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Cross-functional Collaboration
- Collaborate with Sales, Customer Success, Support, and Product teams to ensure smooth customer onboarding and delivery
- Share feedback from customer implementations to improve products, documentation, and processes
- Support pre- and post-sales discussions by providing the necessary technical context
Operational Excellence
- Manage assigned customer engagements, maintaining clear communication and thorough documentation
- Follow established delivery processes, tools, and best practices defined by the Professional Services team
- Contribute to internal knowledge sharing, documentation, and continuous improvement initiatives
What We’re Looking For
Essential Experience and Skills
- 2+ years of experience in a customer-facing technical role, such as Systems Integration, Professional Services, Technical Support, or Technical Consulting
- Foundational understanding of RESTful APIs, integration patterns, and modern SaaS architectures
- Experience supporting or contributing to technical integrations and customer onboarding
- Ability to communicate technical concepts clearly to both technical and non-technical audiences
- Strong organisational skills, with the ability to manage multiple tasks or projects with support
Desirable Experience
- Experience in SaaS, identity, security, payments, or verification domains
- Exposure to at least one development language or platform (e.g., JavaScript, iOS, Android)
- Familiarity with web technologies such as XML and CSS
- Familiarity with integration and diagnostic tools (e.g., Postman, API logs)
- Experience working with CRM or internal tooling such as Salesforce
- Additional European language skills (French, Spanish, or German)
Benefits and Culture
At Entrust, we don’t just offer jobs—we offer career journeys. Here’s what you can expect when you join our team:
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Career Growth
We invest in your professional journey. With learning-forward initiatives and exciting challenges, your growth is at the heart of what we do.
Flexibility
Life is about balance. Whether you’re remote, hybrid, or on-site, we offer flexible options to fit your lifestyle.
Collaboration
Everyone’s voice matters. Our teams thrive on sharing ideas, brainstorming solutions, and working together to build a more secure future. We’re passionate about valuing all identities, with a culture built on diversity, inclusion, and respect.
From unconscious bias training for leaders to global affinity groups, we strive to create a community where everyone can be their authentic self.
Ready to Make an Impact?
If you’re excited by the prospect of innovating, growing your career, and collaborating in a dynamic environment, Entrust is the place for you. Join us in making a difference. Let’s build a more secure world—together.
Apply today!
For more information, visit www.entrust.com. Follow us on LinkedIn, Facebook, Instagram, and YouTube.
Equal Opportunity Employers
For US roles, or where applicable: Entrust is an EEO/AA/Disabled/Veterans Employer.
For Canadian roles, or where applicable: Entrust values diversity and inclusion and is committed to building a diverse workforce with varied perspectives and innovative ideas. We welcome applications from qualified individuals of all backgrounds, and we strive to provide an accessible experience for candidates of all abilities.
If you require an accommodation, please contact: accessibility@entrust.com
Recruiter: Neha Rathore Neha.Rathore@entrust.com
Entrust is an innovative leader in identity-centric security solutions, providing an integrated platform of scalable, AI-enabled security offerings. We safeguard organizations’ operations, enable growth, and secure their interactions in an interconnected world. Working with a global partner network trusted by some of the world’s most trusted organizations, we deliver solutions that empower organizations to transform with confidence.
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