Colchester City Council
Systems Officer
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Working hours: 37 hours per week
Contract type: Permanent
Closing date: 21 August 2026
About the Role
Colchester City Council is committed to delivering high-quality and accessible services to residents, visitors, and businesses. They are a local government authority providing a diverse range of public and commercial services across Colchester, the second largest district in Essex.
The Council is looking for a Systems Officer with the energy and enthusiasm to work with end-service users and the Digital team, understanding how we can make the best use of and optimise software solutions that support our day-to-day work. You will have the chance to make a positive impact on how we shape both our internal and external customer experience and journey. As we want to develop you as an individual and your role within our organisation, this could be the starting point.
Duties of the Role
As an essential member of the Digital team, you will be assisting end-users by diagnosing, understanding, and resolving their support needs. Being able to interpret their requests into wording which simplifies understanding, for both our organisation and suppliers, enabling us to collaborate and deliver successful outcomes. Some of your goals will be time sensitive or governance driven, meaning attention to detail, planning, quality, and review skills are a key part of keeping on top of this and minimising delay and error. We will support you in continuing to build on your confidence, time management, planning, resilience, all of which ensures we continue to keep our customers happy.
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Qualifications and Skills Required
You will have trusted experience in communicating across both groups and individuals, being able to identify, simplify, and communicate what can sometimes be complex user needs and optimise their understanding and work with them in delivering any agreed solutions. We would expect you to have experience within a software or solution support environment, for example, helpdesk tickets or end-user advice and support. Being able to deliver successful end-to-end change, consistently meet deadlines, communicate and then manage risk or impact, and applying a methodical approach to problem solving. An IT qualification such as ITILv3 or newer would also be beneficial. However, if you do not have an equivalent qualification, we would support you in working towards it.
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What We Offer
The Council encourages all employees to maximise their potential. You will be entitled to join an attractive pension scheme and will receive a generous annual leave entitlement, including two extra company holidays during the Christmas period.
Other benefits include:
- Flexible working
- Gym, travel, and online retail discounts
- Excellent training, development, and progression opportunities
For an informal discussion about this vacancy, please contact Amy Cook, Lead Solution Specialist at Amy.Cook@colchester.gov.uk.
For a copy of the job description, please click here.
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