Heathrow
Systems & Process Owner – People Services
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Introduction
Join Heathrow’s Business Services team and you’ll help us deliver our bold ambitions, whilst supporting colleagues to achieve theirs.
Our team is involved in every element of People and Finance activity. That includes payroll, casework, referencing and onboarding, through to billing, paying suppliers, and month end activities. It’s up to us to lead, support and deliver an excellent service across our core processes including;
- Managing Revenue
- Procurement
- Project and Asset Management
- Finance Processes
- People Processes
Our Business Services teams focus on three areas: Systems and Transformation, Service Delivery, and Business Intelligence.
There’s no place like Heathrow when it comes to the scale of our ambitions. Our airport is in a period of rapid growth and change. To succeed, we need to be able to make decisions quickly, evaluate the financial, non-financial and carbon impact of our choices, and ensure they are supported by accurate data and insight.
This is an exciting time, as we deliver a new Business Services vision that embraces technology, drives continuous process improvement and unlocks insights to drive our business. Join us and discover unlimited opportunities to make a difference.
Job Description
Heathrow is on a flight to extraordinary and requires modern, digital and connected systems and processes to power a winning team, extraordinary experiences and underlying core business processes that are efficient, effective and scalable. Its core people processes are centred in the Oracle cloud platform with additional specialist systems and processes across the colleague journey. Delivering digital transformation and enabling the data and insight to make its critical business decisions.
The purpose for this role is to continually and digitally transform, optimise and maintain the People products, systems, interfaces and processes of the Hire to Retire process. These core processes are business critical and enable Heathrow to operate effectively and be fit for the future.
Working closely with Business and Policy Owners, technical teams, project delivery partners and our Services teams in Glasgow, you will act as the bridge between business requirements and technology solutions. As part of the Business Services function, you will be part of the leadership team helping ensure that People, Finance and Procurement systems and processes are aligned, integrated and deliver maximum business value.
You will also ensure that all solutions operate within established governance, compliance, risk and data protection frameworks, safeguarding the integrity, security and effective use of Heathrow's data.
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This is a highly influential role, offering the opportunity to shape the strategic roadmap for Heathrow's corporate systems, drive transformational change and ensure our processes, technology and people capabilities continue to evolve to meet the needs of the business both now and in the future.
Your role will involve
- Develop and maintain the strategic roadmap for People systems and processes, ensuring they remain modern, scalable and aligned to Heathrow's future business needs.
- Lead cross-functional teams to deliver system enhancements, transformation initiatives and continuous improvements across the Hire to Retire lifecycle.
- Collaborate with business stakeholders, technology teams, service providers and operational teams to prioritise and implement change that delivers measurable business value.
- Build and deliver project plans, securing stakeholder engagement, managing risks and driving successful adoption of new systems, processes and ways of working.
- Influence and leverage product roadmaps from key technology partners, including Oracle, whilst actively participating in customer communities and industry forums.
- Lead internal specialists and third-party consultants to support system development, maintenance, optimisation and transformation activities.
- Ensure systems, processes and controls comply with governance, audit, risk management and data protection requirements, maintaining robust documentation and change controls.
- Champion Heathrow's digital future by driving data and systems integration, identifying opportunities for innovation and working with Service Delivery teams to strengthen business continuity and operational resilience.
These Skills Are Essential
- Significant experience leading HR systems, digital transformation or business change programmes, with a proven track record of delivering cloud-based HCM solutions.
- Strong knowledge of end-to-end People processes, including Talent Acquisition, Learning, Talent Management, Employee Relations, Payroll and Reward.
- Experience leading agile, cross-functional teams and delivering change in complex, fast-paced environments.
- Excellent stakeholder management, communication and influencing skills, with the ability to build strong relationships and drive successful adoption of change.
- Strong understanding of digital technologies, data governance, risk management, compliance and data protection requirements.
- Experience working with Oracle Cloud applications, particularly HCM, with knowledge of ERP and EPM platforms advantageous.
- A collaborative, benefits-focused approach, with the ability to identify opportunities for improvement, lead through change and deliver measurable business value.
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About Us
There’s something so special about working at the world’s most iconic airport. Its sights. Its sounds. Its constant air of excitement. Heathrow is an amazing backdrop to a career filled with unique opportunities.
Every day, you’ll discover a world full of fresh possibilities and end the day buzzing with stories to tell, as you encounter people from all cultures, nationalities and experiences. A world full of pride for what we do and no end of exciting career prospects to explore.
It brings out the best in all of us. And inspires everyone to deliver on our ambitious plans. Together, we’re working to welcome millions more passengers while ensuring aviation can continue to be a force for good by leading global efforts in sustainability.
Join us on that journey and we'll help you achieve your ambitions too. Supporting you to learn, encouraging you to be yourself, backing you to achieve more than you might ever have imagined. Because there’s no place like Heathrow.
Our rewards
We offer competitive salaries and excellent benefits that will support you now and in the future. As well as performance-based annual bonuses and our longer-term Share in Success Bonus plans, we also offer generous annual leave allowances and market-leading pensions. With family friendly policies, access to private health insurance and a wide range of wellbeing tools, we’ll support you to be at your best inside and outside work. And of course, we’ll provide varied learning and development opportunities too. Here you’ll find everything you need for a fulfilling career journey that can take you in exciting directions.
Working Location
Our Hybrid working approach offers the opportunity for colleagues in some roles to work from home for an average of two days a week, providing the flexibility to work in an agile way whilst ensuring we deliver for the operational needs of Heathrow. Working arrangements vary from team to team and will be confirmed during the recruitment process. You’ll need to be based in the UK and within a commutable distance to Heathrow.
Sustainable Travel to work
Heathrow’s Sustainable Travel Guide sets out easy and sustainable travel options that everyone can access.
Equal Opportunities
As an equal opportunities employer, we encourage applications from all. We believe that diverse talent makes us stronger – not least because we welcome passengers from all corners of the globe, every single day. Heathrow is an accessible place to work. With five diversity networks, we champion inclusivity and celebrate individuality.
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