Network Rail
Systems Support Assistant
Get notified of more jobs like this · No spam, ever
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Who We Are
About Network Rail...
Join Network Rail - Where People and Connections Matter
At Network Rail, we're dedicated to keeping passengers and freight moving safely and efficiently across the country. When you join us, you're not just part of a team - you're part of something that matters to millions. We believe that our people are at the heart of what we do, and every role plays a vital part in building a better, more connected railway. Click here to learn more.
We're committed to creating a diverse, inclusive workplace that reflects the communities we serve. To discover more about our ED&I commitments click here. We value flexibility and understand the importance of a healthy work-life balance. As a Disability Confident Leader, we'll do everything we can to accommodate any needs throughout the recruitment process. You can visit Evenbreaks Career Hive for advice on accessibility support.
If you're ready to make a real difference, we'd love to hear from you!
Some Of Our Great Benefits
- We offer generous maternity, paternity, and adoption leave to support our employees during significant life moments
- Flexible/hybrid working arrangements considered
- Generous annual leave up to 28 days plus statutory days (role dependant), with the option to buy/sell days
- Discounts at selected stations with your Network Rail pass
- Defined benefit pension scheme
- 75% off leisure train tickets for you and your dependents (subject to T&Cs)
- Interest-free travel loan for train and car park season tickets
- Volunteer leave to make a positive impact
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Plus more....
Vacancy Details
Duration: Permanent x 2. 35 hours per week, Hybrid working of 60% in the office.
Location: The Quadrant, Milton Keynes or Manchester Square One.
Band & Salary: Band 5 £31,000 to £33,000
About The Role
What will you be doing?
- Maintain and update reference data for a set of Network Applications to preserve and promote their accuracy, completeness and integrity.
- Manage the creation, transfer and validation of data to and between Network Rail and external systems.
- Assist with the implementation of systems development by conducting user acceptance testing.
- Assist the Systems Support Analyst in the provision of business support.
- Manage the Service Now call system on behalf of the team, allocating calls to the appropriate team member.
- Monitor performance and availability of a set of Network Rail applications on behalf of business users.
- Provide system administration with regard to access, security, and reporting.
- Assist in the identification and implementation of quality and efficiency improvement/change initiatives.
- Undertake the role in a way that is consistent with and reinforces Network Rail's values and behaviors.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Your Experience And Skills
Think you're who we are looking for? Apply today to join our team!
Essential
- Experience of working in a business support environment.
- Good analytical skills in a technical or systems related environment.
- Educated to A level standard or equivalent.
- High level of computer literacy including ability to query and manipulate data.
Desirable
- Knowledge and understanding of Network Rail applications.
Contact
Additional Information...
If you have any questions or reasonable adjustments, please contact RSResourcing@networkrail.co.uk
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London