Suffolk Jobs Direct
Systems Support Manager (Projects)
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- East Suffolk Council
- Location: Riverside, Lowestoft NR33 0EQ and Melton, Woodbridge, Suffolk IP12 1RT
- Salary: £44,075 - £48,226 per annum (Pay award pending)
- Hours: 37 hours per week
- Contract: Permanent
About the role
We’re looking for a self-motivated and detail-oriented individual to join our team as a Systems Support Manager (Projects) at Anglia Revenues Partnership (ARP).
This is a fantastic opportunity to provide oversight, coordination, and assurance across multiple systems-based projects within ARP and act as the project manager for some system-based projects.
We welcome applications from people of all backgrounds, lived experiences, and neurodivergent individuals.
If you’re passionate about making a difference and want to work in a supportive and inclusive environment, where everyone can thrive, we’d love to hear from you.
What you’ll need
The role strengthens the capacity of the Systems Team by providing dedicated systems project management support, to deliver ARP’s strategic priorities and contribute to continuous improvement across all partner councils.
Key strengths include:
- Experience working with Revenues and Benefits systems and coordinating system-based projects
- Analytical, inquisitive, and solutions-focused
- Strong communication skills and confidence in building effective working relationships
- Experience working within a Systems, ICT, or technical support environment
- Technical problem solving
- Customer-focused, with a commitment to engage and consult to deliver service improvements
- Resilient under pressure
- Flexible, open, and a positive attitude to change
- And above all, motivation.
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We encourage you to review the full job description and person specification for more details.
Why join us?
We offer a supportive and flexible working environment with a range of benefits, including:
- Generous leave entitlement (equivalent to 25 days a year, increasing to 31 days after 5 years’ service, plus bank holidays).
- Local government pension scheme.
- Flexible working arrangements.
- Learning and development tailored to your role.
- Agile working – mainly home-based with occasional office working.
- Full training and ongoing support.
- Health and wellbeing initiatives.
- A culture that values continuous learning and development.
- Career progression opportunities.
Further information
If you would like to have an informal conversation about the role, please contact Phil Butler, Revenues and Benefits Service Manager (Support), by either calling 01842 756483 or emailing phil.butler@angliarevenues.gov.uk
This is a readvertised position; unfortunately, we cannot consider repeat applications at this time.
Closing date: 11:30pm on 9 September 2026.
Interview date: 16 September 2026.
How to apply
Step 1 - Read the advert and the Job Description and Person Specification (Word) [https://sccrecruit.blob.core.windows.net/esc-assets/Job_descriptions/Systems_Support_Manager_Projects_JDPS_April_2026.docx] and ARP Values (pdf) [https://sccrecruit.blob.core.windows.net/esc-assets/Job_descriptions/ARP_Operational_Values.pdf].
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Step 2 - Complete the Supporting Statement template (Word) [https://sccrecruit.blob.core.windows.net/esc-assets/Templates/Supporting_Statement_Template_ESC.docx]. Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).
Step 3 - Complete the online application and upload your statement. Please note, CVs (Curriculum Vitae) are not accepted.
For more information, visit the How to Apply [https://www.suffolkjobsdirect.org/#en/sites/CX_6001/pages/104036] section of our Career Site.
East Suffolk Council is an exciting place to work and a great place to make a real difference to people’s lives, delivering vital services to a quarter of a million people across East Suffolk.
We hugely value our staff and know that in order for us to remain successful, it is essential for us to recognise talented employees, developing and retaining them within the organisation. We are therefore committed to investing in our staff and providing first-class support to ensure a positive culture and rewarding careers.
To find out more about why we are so proud of East Suffolk Council and to hear why our employees think it is such a great place to work, take a look at our video. https://www.youtube.com/watch?v=TSWedQksWt0
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