NHS Tayside
Systems Support Specialist
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About NHS Scotland
NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
Job Opportunity: Systems Support Specialist
NHS Tayside is seeking to recruit a Systems Support Specialist to join the Clinical Engineering Service, supporting the safe, effective and resilient operation of clinical and technical digital systems across the organisation. The post is based within Medical Physics at Ninewells Hospital, and forms part of the specialist support arrangements for NHS Tayside’s increasingly complex estate of connected medical equipment.
Role Summary
This is a key operational role providing systems implementation, technical services and application support across a wide range of NHS Tayside systems. The post holder will support areas including:
- Computer operations
- Database administration
- Hardware and software installation
- Network administration
- System support
- User support
- Backup and recovery
- Disaster recovery
- Business continuity
Key Responsibilities
The Systems Support Specialist will provide day-to-day administration, maintenance and technical support for NHS Tayside's networked medical equipment and supporting systems, ensuring the availability, security and resilience to support clinical and business services. The successful candidate will:
- Provide specialist technical support for network-connected medical devices, clinical systems, infrastructure, software, firmware and associated digital platforms
- Support the connectivity, integration, deployment, maintenance and troubleshooting of technologies that increasingly rely on secure digital infrastructure, clinical networks, asset management systems and wider NHS Tayside digital services
- Support network, server and desktop environments
- Respond to technical incidents and service requests
- Contribute to cybersecurity, software and firmware management, technical procurement, project delivery, business continuity planning and incident management
- Work closely with clinical technologist teams, Digital Directorate colleagues, clinical users and external suppliers to resolve complex issues and support service delivery
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The role will support critical services including radiotherapy systems, integrated patient monitoring, ECG services across Tayside, patient vital signs monitoring, locally managed digital networks, the medical asset database, quality management systems and staff planning systems, helping to ensure the safe, effective and reliable operation of digitally enabled healthcare services across NHS Tayside.
Requirements
- Degree-level or equivalent knowledge
- Understanding of data networking and operating system technologies
- Considerable prior experience in a technical environment
- Strong communication skills
- Good organisational ability
- Experience of working within project environments
- Ability to provide reliable, customer-focused technical support
Skills and Abilities
The successful candidate will be able to:
- Prioritise a complex workload
- Analyse and resolve technical faults
- Communicate complex technical information clearly to non-technical users
- Work collaboratively with clinical, technical and supplier teams
- Assess emerging technologies
- Identify risks
- Support service improvement
- Contribute to secure, cost-effective and resilient system solutions
Hours of Work
- 36.0 hours per week
- Flexibility in working hours is expected for service provision
- Requirement to take part in the Clinical Engineering on-call arrangements
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Mandatory Requirements
- Achieve the mandatory Induction standards for Healthcare Support Workers in Scotland
- Comply with the Code of Conduct throughout employment
Application Process
- Apply by completing the application process on Jobtrain
- DO NOT upload a CV
- Posts close at midnight on the indicated date
- For help to complete an application on Job Train, please follow this link:
- To view our accessibility statement, please follow this link:
- If you wish to participate in the Job Interview Guarantee Scheme and have been invited to interview, please contact the Hiring Manager as detailed in the advert to discuss any special requirements that you will need to enable you to attend the interview.
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
- Please check your e-mail regularly (including junk folders) and your Jobtrain account for updates
- Please contact Jobtrain Candidate Support Hub for advice and support with any system issues
- We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
- Once you have submitted your application form you will be unable to make any amendments
If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside.
Informal Enquiries
For informal enquiries, please contact:
- Mr Stewart Dawson, Head of Medical Equipment and Risk Management
- Tel: 01382 632797
- Email: [Insert Email Address Here]
Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.
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