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Systems Support Specialist
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Systems Support Specialist
We are seeking a highly skilled and motivated Systems Support Specialist to join our New Electronic Patient Record (EPR) Programme at Norfolk and Suffolk NHS Foundation Trust. In this pivotal role, you will be instrumental in delivering major and complex projects that are central to the Trust’s vision, values, and strategy. Your work will directly support the delivery of high-quality, patient-centred care by ensuring our core business and clinical systems are robust, reliable, and responsive to the evolving needs of the organisation.
Role Overview
As a Systems Support Specialist, you will provide expert support for core business and clinical systems, including national applications, ensuring high availability and optimal performance for all end-users across the Trust and commercial partners. You will collaborate with the Digital Transformation Team to plan, configure, and implement innovative solutions, working closely with a wide range of stakeholders such as project teams, business change leads, information governance, and external suppliers. This will ensure seamless coordination across interdependent workstreams and projects.
Key Responsibilities
- Analyse complex data, resolve system issues, and recommend enhancements that improve service delivery and operational efficiency.
- Maintain access controls, support data migration and cleansing, and ensure high standards of confidentiality and information governance.
- Deliver user training, develop operational processes, and support the continuous improvement of digital services across the Trust.
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Work Environment
Based primarily at County Hall, Norwich, with travel to other Trust sites as required, this role offers the opportunity to make a meaningful contribution to patient care within a diverse healthcare environment. You will work within a supportive team and take part in key digital transformation initiatives, with access to ongoing professional development.
Role Requirements
The Systems Support Specialist provides local support for core business and clinical systems, including national applications, for Trust users and commercial customers. The role ensures high system availability through effective system configuration and liaison with third-party suppliers. You will maintain alignment with organisational requirements and develop a working knowledge of the National Care Record Service and its integration with national applications such as the Patient Demographic Service.
Why Work for Us?
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Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.
- We have challenges as a Trust, but we have ambitious aspirations, are pushing ahead with exciting transformation work and we need dedicated individuals to support us on our journey.
- We have strong, established professional networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.
Why Norfolk and Suffolk?
The people here are warm and welcoming, you’ll never be far from the beautiful coastline or Broads National Park. We’re an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafes, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.
Contact Information
For further details / informal visits contact:
- Name: Noel Mutton
- Job title: Systems Support Manager
- Email address: noel.mutton@nsft.nhs.uk
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