NHS Scotland
Systems Support Specialist
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NHS Scotland is committed to encouraging equality and diversity among our workforce and eliminating unlawful discrimination. The aim is for our workforce to be truly representative and for each employee to feel respected and able to give their best. To this end, NHS Scotland welcomes applications from all sections of society.
About the Role
NHS Tayside is seeking to recruit a Systems Support Specialist to join the Clinical Engineering Service, supporting the safe, effective and resilient operation of clinical and technical digital systems across the organisation. The post is based within Medical Physics at Ninewells Hospital, and forms part of the specialist support arrangements for NHS Tayside’s increasingly complex estate of connected medical equipment.
This is a key operational role providing systems implementation, technical services and application support across a wide range of NHS Tayside systems. The post holder will support areas including:
- Computer operations
- Database administration
- Hardware and software installation
- Network administration
- System support
- User support
- Backup and recovery
- Disaster recovery and business continuity
Responsibilities
The Systems Support Specialist will provide day-to-day administration, maintenance and technical support for NHS Tayside's networked medical equipment and supporting systems, ensuring the availability, security and resilience to support clinical and business services. The successful candidate will provide specialist technical support for:
- Network-connected medical devices
- Clinical systems
- Infrastructure
- Software, firmware and associated digital platforms
The role will:
- Support connectivity, integration, deployment, maintenance and troubleshooting of technologies
- Ensure secure digital infrastructure, clinical networks, asset management systems and wider NHS Tayside digital services are supported
- Support network, server and desktop environments
- Respond to technical incidents and service requests
- Contribute to cybersecurity, software and firmware management, technical procurement, project delivery, business continuity planning and incident management
- Work closely with clinical technologist teams, Digital Directorate colleagues, clinical users and external suppliers to resolve complex issues and support service delivery
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The role is particularly important in supporting critical services including:
- Radiotherapy systems
- Integrated patient monitoring
- ECG services across Tayside
- Patient vital signs monitoring
- Locally managed digital networks
- The medical asset database
- Quality management systems
- Staff planning systems
Requirements
Applicants should have:
- Degree-level or equivalent knowledge
- An understanding of data networking and operating system technologies
- Considerable prior experience in a technical environment
The post requires:
- Strong communication skills
- Good organisational ability
- Experience of working within project environments
- The ability to provide reliable, customer-focused technical support
The successful candidate will be able to:
- Prioritise a complex workload
- Analyse and resolve technical faults
- Communicate complex technical information clearly to non-technical users
- Work collaboratively with clinical, technical and supplier teams
- Assess emerging technologies
- Identify risks
- Support service improvement
- Contribute to secure, cost-effective and resilient system solutions
Hours of Work
36.0. Flexibility in working hours is expected for service provision, as is the requirement to take part in the Clinical Engineering on-call arrangements.
Additional Information
You will be required to achieve the mandatory Induction standards for Healthcare Support Workers in Scotland and to comply with the Code of Conduct throughout your employment.
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Informal Enquiries
Mr Stewart Dawson, Head of Medical Equipment and Risk Management, Tel: 01382 632797 or email stewart.dawson@nhs.scot.
Application Process
Short-listed applicants will be contacted by email. Please check your emails regularly, including your junk/spam folder.
Instructions for Candidates
- Apply by completing the application process on Jobtrain.
- DO NOT upload a CV as this will not be used for shortlisting purposes.
- Posts close at midnight on the indicated date.
- For help to complete an application on Job Train, please follow this link: How to Apply
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- If you wish to participate in the Job Interview Guarantee Scheme and have been invited to interview, please contact the Hiring Manager as detailed in the advert to discuss any special requirements that you will need to enable you to attend the interview.
- Please note that our correspondence method is by e-mail, therefore please ensure you enter your email address accurately.
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- Once you have submitted your application form you will be unable to make any amendments.
Current Staff
If you are a current member of staff, please ensure you update your Jobtrain profile to reflect that you are employed by NHS Tayside.
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