Kingdom Services Group Ltd
Tactical Response Unit (TRU) Team Leader
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Tactical Support Unit (TSU) Team Leader
Tesco Partnership | Kingdom Services Group
Step into a leadership role where your retail security expertise and ability to lead from the front make a real impact.
Kingdom Services Group are proud to be a trusted security partner to Tesco Supermarkets, and we're looking for an experienced TSU Team Leader to oversee and support our Tactical Support Unit across the retail estate. This is an operational leadership role for someone who thrives in fast-paced environments, can coordinate intelligence-led deployments, and is passionate about developing high-performing teams.
Pay
£17.44 per hour
£41,000 per annum (pro rata)
Location
Field-based role with travel between assigned Tesco stores and operational locations.
Hours
Approximately 45 hours per week, working across Monday to Sunday.
Flexibility is required to meet operational requirements, including evenings, weekends, and peak trading periods.
About The Role
This is not a standard security role.
As a TSU Team Leader, you will lead the day-to-day delivery of intelligence-led mobile retail security operations across your assigned area. You'll manage and support a team of TSU Officers, coordinate deployments with Tesco's Security Operations Centre (SOC), store management teams, and Kingdom leadership, while ensuring operational excellence, high-quality reporting, and strong client relationships.
You will be responsible for driving team performance, maintaining operational standards, and demonstrating the value and effectiveness of Tactical Support Unit activity through strong leadership and accurate reporting.
Key Responsibilities
Team Leadership & Performance
- Lead, brief, and support TSU Officers before, during, and after deployments.
- Set clear objectives, standards, and expectations for operational delivery.
- Coordinate daily deployment plans based on intelligence, risk, and store priorities.
- Monitor attendance, punctuality, welfare, conduct, and operational readiness.
- Coach and develop officers in observation, communication, conflict management, lawful intervention, evidence handling, and report writing.
- Identify training needs and support colleague development.
- Promote a professional, accountable, and respectful team culture aligned with Kingdom's CARE values.
- Recognise and encourage high performance.
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Operational Coordination & Client Liaison
- Act as the key operational contact between TSU Officers, Tesco management, Kingdom management, and partner agencies.
- Coordinate deployment plans with the Security Operations Centre (SOC).
- Ensure officers attend assigned locations and complete all required procedures.
- Develop positive working relationships with store leadership teams.
- Provide operational updates, feedback, and deployment outcomes.
- Escalate serious incidents, safeguarding concerns, significant losses, and police involvement promptly.
Reporting, Intelligence & Operational Performance
- Oversee the quality and accuracy of all TSU operational reporting.
- Review and submit incident reports, intelligence logs, statements, and evidence records.
- Produce daily, weekly, and periodic operational updates.
- Maintain accurate records of deployments, interventions, recoveries, and operational outcomes.
- Monitor and report on TSU return on investment using agreed performance measures.
- Identify trends and recommend deployment improvements based on intelligence and operational results.
- Ensure all information is handled securely and shared appropriately.
Operational Delivery & Compliance
- Support mobile patrols and targeted overt or covert operations when required.
- Assist officers in higher-risk locations and during peak operational periods.
- Ensure compliance with procedures relating to CCTV, incident response, lawful detention, evidence preservation, and police liaison.
- Promote safe working practices and dynamic risk assessment.
- Ensure compliance with SIA requirements, company policies, client standards, and health and safety legislation.
- Use company vehicles and equipment responsibly and report any defects or concerns promptly.
- Complete other reasonable duties as operational requirements evolve.
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What You'll Need
- Valid SIA Licence (essential)
- Full UK Manual Driving Licence and the ability to travel between multiple operational locations (essential)
- Significant retail security or loss prevention experience
- Previous leadership, supervisory, or team coordination experience
- Strong understanding of retail theft prevention, incident response, conflict management, lawful detention, and evidence handling
- Excellent communication and report-writing skills
- Strong organisational and decision-making abilities
- Experience using Microsoft Office and online reporting systems
- Ability to remain calm and make proportionate decisions under pressure
- Flexibility to work varied shifts, including evenings and weekends
Desirable
- Door Supervisor or Physical Intervention qualifications
- First Aid certification
- Experience within mobile retail security operations
- Previous responsibility for operational reporting and team performance
Personal Qualities
- Credible, fair, and consistent leader
- Professional and approachable
- Highly organised and dependable
- Calm and resilient under pressure
- Strong attention to detail
- Trustworthy and committed to integrity
- Confident in building relationships with colleagues, clients, and partner agencies
Why Join Kingdom?
- Earn Early – flexible access to wages
- Career Progression – genuine development opportunities
- Recognition Culture – colleague rewards and recognition schemes
- Wellbeing Support – access to the Colleague CARE platform
- Referral Bonus Scheme
- Paid Social Value Days
- Award-Winning Employer
- Opportunity to lead within a major national retail partnership
Ready to Take the Next Step?
If you're an experienced retail security professional with proven leadership ability, a valid SIA Licence, and a full UK manual driving licence, this is an exciting opportunity to lead a specialist Tactical Support Unit delivering high-impact security operations across the Tesco estate.
Apply now and become a TSU Team Leader with Kingdom Services Group.
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