Intrepid
Tailor-Made Specialist
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At Intrepid, unforgettable trips don’t happen by chance – they’re shaped by people who know their destinations inside out, can juggle the details, and genuinely care about delivering exceptional experiences. We’re looking for a Tailor-Made Specialist, UK/EU to help make that happen.
In this role, you’ll design and sell bespoke itineraries that reflect Intrepid’s commitment to Sustainable, Experience-Rich Travel.
You’ll work closely with our DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timely confirmations, and high-quality service standards. You’ll support direct travelers, co-branded partners, and travel agents across the UK and EU, helping create journeys that truly stand out.
This is a varied, fast-paced role suited to someone with a strong background in travel sales or customer service, excellent communication skills, and a passion for creating personalised, memorable experiences. You’ll be confident juggling multiple priorities, responding to leads across phone, email, and live chat, and ensuring every itinerary is booked accurately and efficiently.
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This is a full-time, permanent, hybrid role, based in London, with an expectation to be in the office 3 days per week. During the initial four-week training programme, you will be office-based full time to benefit from classroom-style learning and peer shadowing. The salary for this position will be £34,358 plus commission earnings, and a fantastic benefits scheme!
Some of the experience you’ll bring with you may include:
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- Similar experience in the travel industry, or within sales/customer service roles
- Fluent in English, written and spoken
- Passion for travel and strong knowledge of Intrepid’s products and destinations
- Ability to work in a fast-paced, dynamic environment while managing multiple priorities
- Proficient in Microsoft Office
- Excellent communication and customer service skills
- Strong team player with a positive attitude and willingness to collaborate
If you’re passionate about creating incredible, tailor-made travel experiences, thrive in a customer-focused environment, and want to play a key role in delivering exceptional journeys across the UK and EU, we’d love to hear from you.
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