Intrepid Travel
Tailor-Made Specialist
How your CV stacks up
Upload your CV to see how well it fits this job role
?%
About Intrepid Travel
At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries.
At Intrepid, unforgettable trips don’t happen by chance – they’re shaped by people who know their destinations inside out, can juggle the details, and genuinely care about delivering exceptional experiences. We’re looking for a Tailor-Made Specialist, UK/EU to help make that happen.
About the Role
In this role, you’ll design and sell bespoke itineraries that reflect Intrepid’s commitment to Sustainable, Experience-Rich Travel.
- You’ll work closely with our DMC partners, suppliers, and travel agent partners to ensure competitive pricing, timely confirmations, and high-quality service standards.
- You’ll support direct travelers, co-branded partners, and travel agents across the UK and EU, helping create journeys that truly stand out.
This is a varied, fast-paced role suited to someone with a strong background in travel sales or customer service, excellent communication skills, and a passion for creating personalised, memorable experiences. You’ll be confident juggling multiple priorities, responding to leads across phone, email, and live chat, and ensuring every itinerary is booked accurately and efficiently.
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Requirements
- Similar experience in the travel industry, or within sales/customer service roles
- Fluent in English, written and spoken
- Passion for travel and strong knowledge of Intrepid’s products and destinations
- Ability to work in a fast-paced, dynamic environment while managing multiple priorities
- Proficient in Microsoft Office
- Excellent communication and customer service skills
- Strong team player with a positive attitude and willingness to collaborate
Benefits
This is a full-time, permanent, hybrid role, based in London, with an expectation to be in the office 3 days per week. During the initial four-week training programme, you will be office-based full time to benefit from classroom-style learning and peer shadowing. The salary for this position will be £34,358 plus commission earnings, and a fantastic benefits scheme!
Our People
Our people reflect the diversity of our customers and the communities we visit:
- Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business.
- We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Work Perks
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Our Values
We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.
If you’re passionate about creating incredible, tailor-made travel experiences, thrive in a customer-focused environment, and want to play a key role in delivering exceptional journeys across the UK and EU, we’d love to hear from you.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location