Tailoring Specialist - UNIQLO Covent Garden

Why do we exist

UNIQLO is a brand of Fast Retailing Co, Ltd, the fastest growing of the top three fashion retailers in the world. Through our LifeWear philosophy, we are reimagining everyday clothing - simple, high-quality pieces created to make everyone’s life better. While born in Japan, we now have more than 2,500 stores worldwide and are expanding fast across the UK and Europe – it’s never been a more exciting time to join us!

We deliver to our customers exclusive repair services as part of our sustainability activity. We are assembling a team of high-quality casual clothing enthusiasts with experience in tailoring or customising clothes to join our growing team!

• Contract: Permanent – Full time, 37.5h per week
• Shift pattern: 8.5 hour shifts per day including 1-hour unpaid meal break. Applicants must be flexible to work both morning and late shift patterns. Full weekend availability is required.

Key responsibilities:

• Welcome every customer with a friendly smile
• Provide exceptional service on all occasions
• Advise customers across all product categories
• Performing high-quality alterations of trousers, skirts and sleeves and fixing or replacing zippers
• Upcycling (such as Sashiko and, downing etc.)
• Clearly understanding alteration or repair requirements with customers to ensure that their requirements are met
• Understand and follow policies and procedures to ensure a smooth operation and minimise loss
• Collaborate enthusiastically with all team members and offer to support them when needed to form a united high performing team
• Relay the voice of customers about products and services to company management to continue to make our business relevant for the customers of today and tomorrow
• Keep back of house areas organised and tidy
• Participate in all activities contributing to the overall store experience and objectives