Leadership and Management Development

• Develop practical programmes and resources that strengthen the capability of managers and leaders at different career stages.
• Support managers to have effective development, performance and career conversations with their teams.
• Coordinate succession and talent review activity, maintaining clear records and agreed development actions for identified talent and critical roles.

Compliance and Learning Systems

• Oversee the effective administration and use of the company’s learning management system, ensuring learning records and content are accurate, current and accessible.
• Monitor completion of mandatory and compliance learning, provide clear management information and follow up areas of non-compliance.
• Work with subject matter experts to ensure learning content reflects current legislation, company policies, client requirements and safe working practices.
• Maintain proportionate quality controls for learning materials, attendance records, evaluation data and training evidence.

Early Careers and Apprenticeships

• Coordinate the company’s apprenticeship and early careers activity, ensuring programmes meet business needs and provide a positive learner experience.
• Manage relationships with training providers and monitor learner progress, quality, completion and use of available apprenticeship funding.
• Support managers and learners to resolve issues promptly and to meet their respective programme responsibilities.

Performance, Evaluation and Continuous Improvement

• Set meaningful measures for learning activity and evaluate participation, learner experience, knowledge transfer, behavioural change and business impact where practicable.
• Use data and feedback to improve programmes, target resources and provide regular updates to the HR Director and relevant leadership forums.
• Keep informed of developments in learning practice, technology and the facilities management sector, recommending improvements that offer clear organisational value.

Budget, Suppliers and Governance

• Manage agreed learning budgets responsibly, maintain accurate forecasts and seek value for money from external provision.
• Select, brief and manage learning suppliers in line with company procurement and governance requirements.
• Maintain appropriate policies, procedures and controls for learning and talent development and support internal or external audit requirements.

Team and Stakeholder Management

• Line manage, develop and support the L&D Coordinator, setting clear priorities and standards and providing regular feedback and coaching.
• Build effective relationships across support and operational teams, establishing credibility as a practical and responsive learning partner.
• Promote inclusive access to development for colleagues across different roles, locations, working patterns and stages of their careers.
• Communicate learning opportunities clearly and encourage managers and employees to take shared responsibility for development.

General Responsibilities

• Act in accordance with the company’s values, policies and expected standards of conduct.
• Protect confidential and personal information and comply with data protection requirements.
• Promote equality, diversity, inclusion, dignity and respect in all learning activity and working relationships.
• Take reasonable care for personal health and safety and that of others who may be affected by the postholder’s work.
• Undertake other reasonable duties consistent with the level and purpose of the role as business needs develop.