Ocado Retail
Talent Enablement Partner
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Talent Enablement Partner
Contract type: Permanent
Location: Hatfield (Hybrid working - 3 days in the office)
Working hours per week: 40 hours
Level: Manager
Reports to: Talent Effectiveness Lead
Application Closing Date: 12th October 2026
About us
Our mission is to deliver joy in every shop, through unbeatable choice, unrivalled service, and reassuringly good value. We’re also on a mission to empower our business with smart technology; we've recently launched our AI Academy, providing a tailored AI learning journey for every colleague.
We’re Ocado Retail, a market-leading joint venture between Ocado Group and M&S, and the world’s largest dedicated online supermarket, ocado.com. Not only is Ocado the only place to shop a full range of M&S food online, it’s also the home to the widest online supermarket range in the UK and champion of small, independent brands. We’re also the brains behind Zoom by Ocado, our same-day grocery delivery service.
About the team and the role
At Ocado Retail, our ambition is to be the destination for top talent, where exceptional people build brilliant careers, achieve peak performance, and belong. Operating within the Talent Effectiveness team, the Talent Enablement Partner is a proactive strategic driver who turns strategy into operational capability.
Moving beyond traditional Learning & Development, you will act as a consultant and capability architect, designing, scaling, and deploying high-impact learning solutions, practical manager toolkits, and capability frameworks that drive high-performing teams. This role supports Ocado Retail’s learning culture, enabling employees to build skills, leadership, confidence and careers through inclusive, accessible and engaging learning.
What you’ll do
- In-House Instructional Design & AI Innovation: Execute the overarching enablement strategy set by the Talent Effectiveness Lead by designing modern, blended learning frameworks, manager playbooks, and operational toolkits; leverage AI workflows to rapidly produce scalable micro-learning content while making smart, strategic decisions on in-house production versus deploying targeted external partners.
- Strategic Partnering & Capability Design: Partner proactively with the People Team (Emerging Talent, People & Talent Partners) as well as functional leaders to mine bi-annual talent calibration and operational data for skill gaps, then translate those insights into targeted capability frameworks (Commercial, Customer, Operations) that move the needle on team performance, while directly feeding programme outputs into succession planning and high-potential (HiPo) talent pathways.
- Manager Enablement & Leadership Development: Own the end-to-end capability journey for line managers and emerging leaders. Design and launch practical, lifecycle-based training (performance management, policy, difficult conversations) and build plug-and-play playbooks that People Partners and managers can pick up and run with immediately.
- Enterprise Skills Strategy: Architect scalable, cross-functional skills programmes e.g., problem-solving, influence, structured communication as examples, aligned to our Career Framework, unlocking internal mobility while embedding Ocado Retail values (Always be curious, Bring our best selves, Challenge what's possible) and inclusive leadership into every touch point.
- High-Impact Facilitation: Act as the lead internal facilitator for key organisational initiatives, including new manager bootcamps, feedback workshops, and leadership modules. Facilitate inclusive learning solutions for diverse learners ranging all levels of competencies, using formats such as workshops, webinars, on-the-job learning, digital modules, guides and videos.
- Impact & Continuous Improvement: Measure what matters. Track adoption, behaviour change and business impact (e.g., manager effectiveness, internal mobility, retention) and iterate programmes based on evaluation data and learner feedback.
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Who you are
- Proactive Partnering & Strategic Prioritisation: Proven experience as a consultative L&D Partner who works alongside the Centres of Excellence and business leaders to diagnose capability gaps, navigate competing demands, and strategically prioritise initiatives that deliver the highest business value in line with our overarching strategy. Able to demonstrate sound commercial judgement by balancing in-house learning design with the targeted deployment and management of high-value external partners.
- Modern Design & Career Frameworks: Hands-on expertise designing blended learning journeys, manager playbooks, and operational toolkits, with prior experience developing, embedding, or operationalising career frameworks and skill architectures.
- Facilitation & Presence: Exceptional facilitation skills with the confidence and executive presence to lead engaging manager training, leadership workshops, and team effectiveness off-sites across all levels of an organisation.
- External Market Curiosity & AI Capability: A naturally curious mindset with a finger on the pulse of modern trends and technology, actively scanning the external market to ensure we stay ahead of the curve, paired with a practical drive to leverage AI tools (e.g., Google Gemini, Claude) to rapidly scale content creation, scenario simulations, and learning assets.
- Agile & Values-Led Mindset: Highly adaptable in fast-paced environments, with a passion for driving inclusion and modelling core values to Always be curious, Bring our best selves, and Challenge what's possible.
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What’s in it for you
By joining Ocado Retail, you’ll have the chance to experience life at the world’s largest online retailer, work with an amazing bunch of people who challenge what’s possible each day, and grow your skills and career in online retail. You'll also be part of our AI Academy, a dedicated learning journey designed to empower every colleague with the smart technology skills of the future.
If that’s not enough to tempt you, you’ll also get access to loads of great benefits to sweeten the deal. Here’s a taste of what we offer:
- Health & Wellbeing: Private medical insurance with option to add your family, Digital GP appointments, market-leading family policies, mental health support, discounted gym memberships, dental insurance, and more.
- Spend & Save: Annual bonus scheme split between personal and business objectives, recognition with reward platform, up to 7% matched pension contributions, 15% Ocado discount, 20% M&S discount, free breakfast every day in the office, electric vehicle leasing scheme, and free shuttle bus from Hatfield station to the office.
- Never miss the moments that matter: Hybrid working, 26 days holiday plus 8 flexible bank holidays, options to buy extra holiday, 2 weeks work from anywhere, and lifestyle break opportunities.
Our Hiring Process
Lucky for us, we receive a high volume of applications and genuinely appreciate the time and effort invested by every candidate. To ensure a fair and thorough process, every application is reviewed by a member of our team. If your skills and experience are a strong match, a Talent Partner will contact you to discuss the role and guide you through the next steps of our hiring process.
Your Application and AI
In the spirit of innovation, we welcome you to use AI tools in your application, just as we use them in our own business at Ocado Retail. However, as you leverage this technology, please don't lose sight of the most important element: your unique self. Your experiences, passions, and personality are what truly set you apart. Ensure that your application still authentically conveys who you are and why you're a great fit for us.
Everyone’s welcome
We’re an equal opportunities employer, which means that we make sure all potential colleagues are treated fairly and equally. We want to ensure everyone has a fair chance to apply; if you need this job description in an alternative format (e.g., larger print, different document type, etc.), please reach out to us at careers@ocadoretail.com and we'll be happy to assist you, and if you require reasonable adjustments during the recruitment process, please let us know on the application form.
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