Scottish Government
Tax Operations Manager
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About the Role
The role is based within Tax Operations, which is formed of six teams including Service Delivery, Reviews and Assurance, and Operational Policy and Readiness.
Tax Operations teams manage operational performance and taxpayer and agent customer service delivery. The teams are responsible for:
- Responding to queries via the Telephony Support Desk, email, and secure messages
- Dispute resolution
- Conducting reviews, working cases to litigation standard including giving evidence at tribunals
- Issuing penalties
- Debt collection
- Making repayments
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The B2 role within Tax Operations could be caseworker or line manager.
You will be involved in collaborating with a wide range of colleagues and stakeholders to provide responses and assess evidence to assist decision making in relation to project work, legislative, and operational change.
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Responsibilities
Tax Operations is a continually evolving environment and continuous improvement is essential. You will use a wide range of data to drive improvements with internal processes for staff and improve service standards for taxpayers and agents.
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