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T&C Manager
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Training & Competence Manager
London (Hybrid) | £70,000 – £80,000 plus bonus and benefits
We are working with a highly regarded UK investment management firm to recruit a Training & Competence Manager to support their Private Wealth business from their London office.
Our client is an independent investment manager offering a range of investment solutions to individuals, trusts and corporations, including multi-asset portfolios, individual funds and thematic products. The firm is well known for its focus on innovation and its use of technology to give clients a modern, personalised investment experience.
The Role
This is a hands-on role owning the practical delivery of the Training & Competence framework. You will run the day-to-day T&C activity for Advisers and other regulated and client-facing roles, carry out the competence assessments yourself, keep the records straight and deliver the feedback - working closely with Private Wealth, Compliance and People to keep standards consistent across advice and professional development.
The assessment side is genuinely practical rather than desk-based. It covers role plays, live and recorded observations of client meetings, product and knowledge testing, CPD log reviews, and the evidence behind initial and ongoing competence, feeding into FCA Certification sign-off and the annual SM&CR certification process.
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Key Responsibilities
- Support the day-to-day delivery of the Training & Competence framework, keeping it practical, timely and aligned to the business
- Apply regulatory and internal T&C requirements in practice so the business can evidence that Advisers and Certified Persons remain competent
- Design, deliver and manage training for Advisers, managers and colleagues in regulated or client-facing roles
- Work with Private Wealth, Compliance, People and external providers to build training content that addresses real adviser development needs
- Carry out regular competence assessments, including role plays, observations of client meetings, product testing and knowledge assessments
- Assess the initial and ongoing competence of new and existing Advisers, documenting outcomes to support FCA Certification sign-off
- Provide clear verbal and written feedback to Advisers and managers, with actions recorded and followed up in individual T&C files and scorecards
- Develop and run Adviser Improvement Plans where suitability scores, knowledge gaps or other competence concerns arise, including support on file construction and difficult client interactions
- Maintain accurate T&C records, using the data and MI to identify themes, gaps, trends and overdue actions across the adviser population
- Support the annual SM&CR certification process alongside the Head of People, Private Wealth and Compliance Managers
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Who This Will Suit
This role will suit someone already delivering T&C within a regulated advice or private wealth business, or a supervisor or experienced adviser looking to move fully into competence and development.
- Level 4 CII or CISI RDR qualification (essential)
- A supervision qualification is useful but not essential
- Experience of mortgages and protection is useful but not essential
The Package
- Basic salary of £70,000 to £80,000
- Discretionary bonus
- Private health insurance
- Death in service
- Income protection
- Pension - 6% employer contribution, or 8% employer with 2% employee
- 25 days' holiday
- Hybrid working, with flexibility to split your time between home and the London office
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