Twinings
Tea Sales Associate
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Department: The Strand
Location: London
Description
Great People Work Here
Are you searching for a career with bags of variety, in an environment that celebrates differences and empowers collaboration, which values individuals and will encourage you to make an impact? Do you want the freedom to explore, and the opportunities to find new ways and to innovate? If so, TwiningsOvo delivers.
We have an exciting and ambitious journey ahead of us, and we are looking for people who want to step up and own their part to play. We are a team of go-getters, passionate about health and wellness, who are innately curious about our consumers and love to change up the way we do things to get to a better outcome.
In return, we offer a unique package of employee benefits that help you to be at your best, at work and at home - to show just how much we value you. This role will give you the freedom to act and the tools to aim high.
With over 300 years of history, our newly revamped flagship store is the oldest tea shop in London. Based at The Strand, the Brand Ambassador will thrive in this vibrant environment, whether it is delivering masterclasses, promoting our products at the leaf sampling bar or delivering a first-class customer service to tea-lovers who walk through our doors.
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See the environment for yourself in this short video: Twinings Flagship Store London - YouTube
Key Responsibilities
- Demonstrate excellent knowledge and great passion for Twinings products.
- Maximize selling opportunities and ensure everyone leaving our environment would recommend and buy our products as a result of having met you.
- Deliver World Class Customer Service by ensuring that all quality and standard operating procedures are being followed.
- Build productive relationships with Strand customers but also supporting Twinings National Accounts.
- Creatively innovating and collaborating with the wider team to deliver events and classes to promote Twinings products.
- Balancing the cash register, reporting discrepancies and dealing with customer refunds.
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Skills, Knowledge and Expertise
- Has a passion for tea and wellbeing drinks.
- Can build and maintain relationships with team members, collaborate and seeks input from others.
- Listens to, understands and recognizes specific needs of individual customers.
- Confident in giving advice and making decisions in unexpected situations.
- Flexible to do different tasks.
- Curious to learn more every day.
- Experience of working in a customer facing role.
Benefits
- Yearly bonus based on personal contribution and financial performance.
- Flexible working options.
- 25 days holiday and the option to buy and sell holidays.
- Perkbox – employee discount scheme with discounts online, in high street stores, cinema, holidays, restaurants and many more.
- Pension scheme with your contributions matched for up to 10% of your salary.
- Cycle to work scheme.
- SimplyHealth Cash plan.
- Onsite Staff shop and online staff discounts.
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