Connect2Learn
Teacher Success Manager
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Teacher Success Manager
Employment Type: Full-Time
Work Mode: Work From Office
Experience: 2+ Years
Industry: EdTech / Online Education
About the Role
We are looking for an experienced and proactive Teacher Success Manager to take complete ownership of the teacher lifecycle — from hiring and onboarding to training, quality management, performance monitoring, PTMs, and exit management.
The ideal candidate should have strong EdTech experience, excellent people-management skills, and the ability to work in a fast-paced, target-driven environment.
Key Responsibilities
Training & Quality Management
- Design and conduct training programs for new and existing teachers.
- Ensure teachers meet defined teaching, communication, and quality standards.
- Conduct regular quality audits and provide structured feedback.
- Identify performance gaps and implement improvement plans.
- Track training outcomes and teacher performance.
Teacher Hiring & Exit Management
- Coordinate with HR/recruitment teams for teacher hiring requirements.
- Participate in teacher interviews and evaluate candidates based on defined criteria.
- Manage teacher onboarding and induction.
- Handle the complete teacher lifecycle, including performance-related exits and formal exit processes.
- Maintain accurate teacher records and documentation.
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PTM Management
- Plan and coordinate Parent-Teacher Meetings (PTMs).
- Ensure teachers are well-prepared for PTMs and communicate effectively with parents.
- Monitor feedback received from parents and identify areas for improvement.
- Follow up on concerns and ensure timely resolution.
Team Management
- Manage and mentor the Teacher Operations team.
- Set clear expectations, monitor daily performance, and ensure operational discipline.
- Conduct regular one-on-one discussions and performance reviews.
- Build a positive, accountable, and high-performance team culture.
Rotational Availability
- Complete rotational availability is mandatory.
- The candidate must be comfortable working across different shifts, including day, evening, and night shifts, based on business requirements.
- Flexibility to work on weekends/holidays may be required as per operational needs.
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Mandatory Requirements
- Prior experience in the EdTech industry is mandatory.
- Experience in online education / online teaching operations will be strongly preferred.
- Proven experience in teacher management, training, quality, or academic operations.
- Strong people-management and communication skills.
- Ability to handle multiple responsibilities and manage teams independently.
- Strong problem-solving and decision-making abilities.
- Comfortable working in a fast-paced startup/EdTech environment.
- Full rotational-shift flexibility is mandatory.
What We’re Looking For
We are looking for someone who can take end-to-end ownership of Teacher Success and ensure that our teachers are: Hired → Trained → Quality Assessed → Supported → Developed → Retained
If you are passionate about education, enjoy working with people, and have strong EdTech operations experience, we would love to hear from you.
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