Lewisham and Greenwich NHS Trust
Team Administrator
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Band 3 Administrator
Divisions: Surgery
Are you an organised, proactive individual with excellent communication skills? Join our dynamic administrative team at Lewisham and Greenwich NHS Trust, where you'll play a vital role in supporting our elective recovery programme and wider clinical services.
As a Band 3 Administrator, you will be responsible for handling patient and service-related telephone calls, providing timely and professional support to ensure smooth coordination across departments.
You may be placed within either the Surgery division or the Women’s, Children’s and Sexual Health division, depending on service needs.
Key Responsibilities
- Answering and managing incoming calls related to elective recovery and patient queries
- Supporting clinical teams with general administrative duties, including data entry, filing, and scheduling
- Liaising with internal departments and external partners to ensure efficient service delivery
- Maintaining accurate records and updating patient information systems
- Assisting with service improvement initiatives and supporting team priorities
What We’re Looking For
- Previous experience in an administrative or customer service role (NHS experience desirable)
- Strong verbal and written communication skills
- Ability to work independently and as part of a team
- Proficiency in Microsoft Office and patient record systems
- A compassionate and professional attitude towards patients and colleagues
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Main Duties
As a Band 3 Administrator supporting elective recovery and general service delivery, your key responsibilities will include:
Patient Contact and Communication
- Making high volumes of outbound calls to patients to confirm attendance for long-wait outpatient appointments (OPAs), diagnostics, and theatre cases (TCIs)
- Conducting pre-emptive calls to reduce non-attendance and improve clinic efficiency
- Managing short-notice cancellations and rebooking patients to minimise service disruption
Clinic and Pathway Support
- Chasing outcomes for uncashed or unoutcomed clinics to ensure accurate records and timely follow-up
- Supporting the administration of long-waiting patients across services
- Assisting with the building and booking of clinics to meet service demand
Operational Efficiency
- Performing “lift and shift” tasks to support the transfer of patient appointments and data between systems or services
- Relieving managers of routine administrative duties to allow focus on strategic priorities
- Providing general ad hoc administrative support across the division as required
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Our People Are Our Greatest Asset
When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations
- Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
- Widening access (anchor institution) and employability
- Improving the experience of staff with disability
- Improving the EDI literacy and confidence of trust staff through training and development
- Making equalities mainstream
For further details / informal visits contact:
Name: Charlotte Ladaban
Job title: Associate Service Delivery Manager
Email address: c.ladaban@nhs.net
Telephone number: 020 8333 3000
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