Central and North West London NHS Foundation Trust
Team Administrator
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Job Overview
Are you highly motivated, flexible and conscientious with excellent interpersonal and communication skills? Are you able to work in a busy environment, being organised and maintaining a high-level of accuracy and attention to detail?
We are looking to recruit 1 full-time Team Administrator for our Community Paediatrician Service at the Alexandra Avenue Health and Social Care Centre. Our Community Paediatrician Team works with children who have complex needs, disabilities or long-term conditions, enabling them to achieve their maximum potential.
Community paediatricians are specialist trained children’s doctors with expertise in child development disability, general paediatrics (including child protection), educational and public health for children.
We will offer you a supportive environment where your contribution is valued and your development is encouraged. This is an exciting opportunity and we would want to hear from you if you are keen to embrace a new challenge.
Main duties of the job
The post holder will be responsible for providing efficient and high-quality administrative support to the Community Paediatrician Team, and will be an integral part of their team in order to maintain smooth running and operation of their service, working closely with the Line Manager, Operational Manager, Administrative Team, and Clinical Staff.
The post holder will have excellent interpersonal skills and have the ability to communicate effectively with service users, carers, health professionals and team members.
In addition, the post holder must possess good IT skills and be able to analyse and interpret data. They will be required to help maintain clinical database systems, and assist with clinical audits and information monitoring.
The post holder will work under own initiative with a flexible and adaptable approach to the job role in order to meet the changing service needs.
This role will involve a high level of discretion and confidentiality as the post holder will come into contact with some sensitive patient and staff data and information.
Working for our organisation
We’re always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams and the Trust. With every new employee we’re hoping to find our future leaders and we’ll support our staff by providing opportunities to develop your career.
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Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Job Summary
Detailed job description and main responsibilities
To work in an administrative team and to provide a comprehensive, high quality administrative and information support to Harrow Children’s services based at Alexandra Health and Social Care Centre.
- To have responsibility for data entry and maintenance of the database systems
- To liaise with clinical administrative staff both within and outside the department
- To contact with patients and other relevant external agencies
- To provide administration support and cover for other members of the administrative team and to the other services within Children’s Services when required.
Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. “Separate provisions are applied to workers who have been sponsored and continuously held a Skilled Worker visa since prior to 04/04/2024."
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As such, if you don’t meet the Transitional Provision (above) we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further info please visit: Skilled Worker visa: Overview - GOV.UK
Person specification
Qualifications
Essential criteria
- GCSEs or equivalent in Maths and English
Desirable criteria
- NVQ3 in customer service, office administration or relevant subject. BTEC Level 3 or equivalent
Knowledge and Experience
Essential criteria
- Excellent communication skills, written and verbal
- Experience using IT applications and computer systems. Demonstrable knowledge of MS Word, Outlook, MS Teams and Excel
- Good organisational skills - ability to use initiative, prioritise workload
- A knowledge of a range of administration skills and practices
Desirable criteria
- Experience of working in a health or social care setting
- Knowledge of Patient Appointment/Database Systems i.e. SystmOne
- Knowledge of medical terminology
Skills
Essential criteria
- Ability to communicate clearly with patients, relatives and health professionals both orally and in writing
- Ability to work as an effective team member building constructive relationships with warmth and empathy
- Ability to work under pressure, planning own workload to meet deadlines and competing demands
- Ability to record and maintain databases
- Respect and dignity at all times, adopting a culturally sensitive approach which considers the needs of the whole person.
- An understanding of the importance of confidentiality and dealing with sensitive information.
Other
Essential criteria
- Willingness to undertake further training as required.
- Calm and Friendly Manner
- Flexible and reliable
- Ability to identify own learning needs and to contribute to own development.
- Understanding of equal opportunities and diversity.
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