Greater Manchester Mental Health NHS Foundation Trust
Team Administrator
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Job Description
The post holder will be required to provide a confidential secretarial and administrative service to the Salford Neighbourhood Mental Health Team.
Responsibilities
- Managing referrals, sending out appointment letters and mailshots
- Dealing with all telephone calls and ensuring they get passed on in a timely manner
- Requisitioning of stationery, maintenance of meeting rooms, and non-stock requisitioning
- Overseeing the patient pathway, ensuring referrals, reviews, and appointments are processed within required timeframes
- Providing a booking appointment service for Outpatients using the electronic patient record system
- Ensuring liaison with service users and clinicians to see patients within appropriate timeframes
- Ensuring an efficient administrative service, including minute taking and other general administrative duties
- Directly negotiating appointment slots with clinicians to meet NHS Plan targets and standards
- Typing all clinical correspondence
- Coordinating and directing service user contact via telephone call, email, or letter
- Greeting Service Users, Carers, and Other Visitors when required
- Ensuring an effective and efficient booking service is provided in accordance with NHS Plan targets
- Direct making of appointments according to booking and waiting time policies
- Taking and typing of minutes for all team meetings and ad hoc meetings on request
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About Greater Manchester Mental Health (GMMH) Foundation Trust
Greater Manchester Mental Health (GMMH) Foundation Trust employs over 6,400 members of staff, who deliver services from more than 160 locations. We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford, Trafford, and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England, and beyond.
Greater Manchester is one of the world's most innovative, original, and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment, and dining options.
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Wherever you go, you will experience a great northern welcome with people famed for their warmth, humour, and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills, and are encouraged to generate new ideas that improve care for our service users.
Contact Information
For further details/informal visits contact:
- Name: Janine Hunter
- Job title: Admin Manager
- Email address: janine.hunter@gmmh.nhs.uk
- Telephone number: 0161 271 0042
Heather Van Hecke - Senior Administrator
- Email address: Heather.VanHecke@gmmh.nhs.uk
Note: This role is not eligible for sponsorship unless you meet criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024.
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