Working for our organisation

Central and North West London NHS Trust expects all staff to act in a way which shows you understand our core values and are willing to put them into practice with service users, their friends, family, carers, and also other staff members.

As a member of the clinical team, we expect you to show COMPASSION, contribute to a caring and kind environment and recognise that what you do and say can make the lives of others better.

We expect you to RESPECT everyone and acknowledge and welcome people’s differences rather than ignore them or see them as problematic.

We expect you to EMPOWER others and continually try to provide information, resources and support to help others make their own decisions and meet their own needs.

We expect you to work in PARTNERSHIP and behave in a way that shows that you recognise that commissioners and users of our services are the people who generate and pay for our work.

Detailed Job Description And Main Responsibilities

The post will be supervised and the post holder will liaise closely with other administration staff within the service (across the Tri-borough), other administrators from other areas across the Trust and external agencies as required.

• Provide comprehensive and efficient administrative support the Westminster’s CIS Service.
• To support the Borough Lead and Pathway Leads as required.
• To provide advanced knowledge of a range of IT applications including MS Teams, Word, Excel and PowerPoint, amongst others.
• Supervise, mentor and oversee junior administrative colleague.
• To provide support with team recruitment processes where required.
• To support with setting up and induction of new starters; new starter forms, induction meetings etc.
• To provide adequate administrative support to additional requirements the service may require at short notice.
• To organise meetings/committees, ensuring that agendas and papers are distributed in a timely manner and venues are booked.
• To minute meetings/committees as required.
• To organise away days or team meetings, special events, as necessary, taking responsibility for all aspects of this.
• To deal with telephone calls and accurately record and pass messages as appropriate, presenting a welcoming and professional image for the service and Trust, using discretion in re-directing calls as appropriate.
• To manage the team’s distribution lists and shared mail boxes.
• To liaise effectively with managers/other NHS professionals and with all internal and external parties.
• To circulate documentation/material in an effective and rapid manner using the communications network for staff.
• To ensure all work is completed to a high standard and in a timely manner, and that confidentiality is maintained at all times.
• To support with team projects as required.
• To provide general support as required within the CIS and to assist/support/cover other CIS administrative staff and cover their meetings where required, including diary management, minute-taking and organising meetings.
• The post holder will be expected to familiarise themselves and comply with all personnel policies and procedures.
• To manage and prioritise conflicting tasks and responsibilities.
• To maintain a flexible, positive and professional attitude in line with CNWL’s Trust Values and Expected Standards of Behaviour at Work policy.
• To take responsibility for your own learning and development and attend relevant courses and conferences in agreement with the Head of CIS.
• To ensure clinical /office supplies are managed and ordered as required.
• Support with service projects and audits as required

The in person interviews will take place on 22nd July 2026.

Person specification

Education

Essential criteria

• Degree or equivalent relevant experience or qualification

Experience

Essential criteria

• Experience of providing administrative services within a complex area of business
• Experience of minuting large and small complex meetings to the highest standard.

Desirable criteria

• Experience of a large complex healthcare organization/provider
• Previous NHS Experience

Skills

Essential criteria

• Accurate typing (50 wpm minimum).
• Advanced knowledge and advanced use of a range of IT applications including MS Teams, Word, Excel and PowerPoint, amongst others.
• Demonstrable skills in providing multi-team support and business support services to management.

Knowledge and abilities

Essential criteria

• Development and implementation of office systems and procedures.
• Managing multiple, complex, electronic diaries (advanced user of Outlook Calendar).
• Experience and confidence in using electronic mail and knowledge of computer systems.
• Ability to produce complex notes to short deadlines.
• Be an effective communicator with excellent verbal communications and interpersonal skills, including influencing ability and high emotional intelligence.