Central and North West London NHS Foundation Trust
Team Administrator
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Job Overview
We are looking to recruit a Full time Administrator to fill a vacancy within Camden CICH. As part of your role, you will be supporting both Therapies and Community Nursing Services to deliver high standards of care.
We are looking for a dynamic, enthusiastic, and experienced administrator. The main duties of the role are to upload referrals, check and order stock, take telephone calls and forward messages, and minute-taking. You will also be responsible for ensuring clinical equipment is serviced, registered with our central register, along with liaising with NHS Estates regarding office concerns.
Strong Organisational Skills Are Required For The Role.
Experience working within community settings is desirable.
Experience working with System One and Outlook is desirable.
Main duties of the job
The post holder will provide high-quality, comprehensive, confidential, administrative support to the community Nursing and Therapy Teams.
The post holder will be required to demonstrate excellent organizational and IT skills and have the ability to work independently, using discretion, judgment, and critical analysis where appropriate.
The successful applicant may have contact with patients or service users. As an NHS Trust, we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues, and of course patients and service users when working in our healthcare settings.
Working for our organisation
We're always looking to recruit outstanding people who will go the extra mile to support our patients, colleagues, teams, and the Trust. With every new employee, we're hoping to find our future leaders and will support our staff by providing opportunities to develop your career. With a diverse culture and an equally diverse range of opportunities across the trust and more, whatever stage of your career you're at, there's always a place for you at CNWL.
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Please note: This vacancy does not meet the criteria for Skilled Worker sponsorship, unless you meet the criteria by temporary exemption from current changes to immigration rules put in force on 22/07/2025. "Separate provisions are applied to workers who have been sponsored and held continuously Skilled Worker visa since prior to 04/04/2024."
As such, if you don’t meet the Transitional Provision (above), we are unable to consider your application unless you can provide documentary evidence of your right to work in the United Kingdom. If you believe you are eligible for sponsorship or already hold a valid right to work in the UK, please ensure you provide full details of your immigration status in the Pre-Screening Immigration section of your application form.
Please note role eligibility also depends on whether the role meets the salary threshold for the relevant occupational code (SOC CODE).
For further information, please visit: Skilled Worker visa: Overview - GOV.UK
Detailed Job Description and Main Responsibilities
- To answer incoming telephone calls in a professional manner providing reassurance and empathy to service users and their carers or relatives, taking and passing on accurate messages for the team, using knowledge and initiative to identify when messages are of a more urgent nature and ensuring these are forwarded to the appropriate team member.
- To offer administrative support to the team at base.
- To undertake word processing duties such as typing letters, minute taking, and general correspondence as required.
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For detailed information about this post, please see the attached job description.
Person specification
Qualifications
Essential criteria
- GCSE or other qualification
- A level or equivalent
Experience
Essential criteria
- Relevant experience or secretarial experience
- Experience of supervising staff in their daily work
- Experience of data entry using various databases
Desirable criteria
- Experience of working in an NHS setting
Skills & Knowledge
Essential criteria
- Demonstrable knowledge of MS Word, Outlook, and Excel
- Accurate data entry and typing skills – 45 wpm+
Desirable criteria
- Accurate minute taking
- Ability to equably create rotas
Attitudes, aptitudes, personal characteristics
Essential criteria
- Understanding of Equal Opportunities and Diversity
- Understanding of Data Protection / Confidentiality
- Excellent written and verbal communication skills
- Ability to work unsupervised
- Ability to prioritize own workload
- Ability to work within a team
- Able to deal with difficult/emotional callers
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