Gloucestershire Health and Care NHS Foundation Trust
Team Administrator - Gloucester Crisis Team
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We love what we do and we think you will, too! This role is offered on a permanent basis. The hours are full-time, 37.5 hours per week.
At Gloucestershire Health and Care NHS Foundation Trust (GHC), we provide joined-up mental health, physical health and learning disability services to people of all ages across Gloucestershire. We run community hospitals and provide care and support in people’s own homes and in a range of other locations across the county.
We are on a mission to enable people to live the best life they can and we have a vision to work together to provide outstanding care. We put people at the heart of our services, focusing on personalised care by asking ‘what matters to you’.
We’re passionate about making sure that everyone can contribute to achieving our mission and we are continually working to support healthy and happy high-quality teams in all areas of the Trust.
About the Role
This is an exciting and varied opportunity to join our Gloucester Crisis Team at Pullman Place Gloucester, as a Full Time Team Administrator for the Gloucester Crisis Team.
If you have a ‘can do’ attitude, and enjoy building good working relationships, we welcome your application.
Responsibilities
The role will include:
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- Taking minutes at the team meeting
- Processing referrals
- Completing administration tasks for the Team Manager and Clinicians
- Typing up letters for the Crisis Consultant
- Making appointments for the Crisis Consultant and the Team
- Supporting with some auditing and monitoring tasks for Team compliance
You will be completing administration tasks on RiO, our patient computer system, as well as using other systems for example E-Roster, ESR and Centros Integra, training will be offered.
You will also handle calls coming in to the Crisis Team and take appropriate messages in order to relay to the Clinical Team and Consultant.
Requirements
The post holder must possess a competent working knowledge of all Microsoft Office packages.
About Us
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust.
Engagement
Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
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- 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
- 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
- 81% said that care of patients and service users is the Trust’s priority, compared with an average in comparable NHS Trusts in England of 64%.
This high-level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top-quartile performance in the annual staff survey and Pulse surveys.
Contact
For further details / informal visits contact:
- Name: Sharon Bryant-Small
- Job title: Deputy Admin Manager
- Email address: Sharon.Bryant-Small@ghc.nhs.uk
- Telephone number: 07778881137
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