Pennine Care NHS Foundation Trust
Team Administrator
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Team Administrator
Service/Ward/Department
crisis resolution home treatment team
Borough
Tameside
Band & Salary Scale
Band 3
Hours of Work
37.5 hours per week
Monday - Friday
Permanent
Job Overview
An exciting opportunity has arisen for a motivated, enthusiastic and experienced Team Administrator to join our Crisis resolution home treatment team Team for working age adults.
Using a high degree of initiative to resolve queries, acting independently where appropriate but mainly working alongside other colleagues and together as a team, you will provide a responsive and quality administration service.
This role requires a highly organised Team Administrator with the ability to prioritise their workload with conflicting demands and have the confidence to demonstrate excellent communication effectively at all levels.
This is a varied role and you will be ensuring good communication between staff, family members and patients, dealing with telephone queries which may occasionally be from very anxious callers. You will be creating information and letters and you will be supporting a busy MDT team.
Main Duties & Responsibilities
- To manage telephone queries from patients, carers and other agencies regarding queries, appointments and other service queries. Give advice where appropriate, take messages and redirect clinical calls as required from patients, relatives and professionals.
- Prioritise own workload on a daily basis to meet various timescales and service needs.
- To carry out general clerical duties including information gathering, dealing with internal and external post, electronic mail, filing, scanning and photocopying documents.
- Establish and maintain administrative systems.
- Recording of data on Paris including uploading documents and producing reports as requested. Add case note entries as required, entering the outcomes of meetings and uploading correspondence. Ensuring Paris records are up-to-date and patients are discharged from the system in a timely way.
- To assist with the co-ordination of the lone worker response and feed back any issues to the appropriate team manager as required.
- Arrange meetings on behalf of the manager and team as requested.
- To work with and support the team manager and the team in their day-to-day activities.
- To maintain the existing stock control system and ensure supplies are ordered and checked on a regular basis.
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Company Overview
We are proud to provide high quality mental health and learning disability services, both inpatient and in the community across five boroughs of Greater Manchester - Bury, Oldham, Rochdale, Stockport and Tameside and Glossop.
Our vision is for a happier and more hopeful life for everyone in our communities and our staff work hard to deliver the very best care for the people who use our services. We’re really proud of our #PennineCarePeople and do everything we can to make sure we’re a great place to work.
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All individuals regardless of race, age, disability, ethnicity, nationality, gender, gender reassignment, sexual orientation, religion or belief, marriage and civil partnership are encouraged to apply for this post. We would also encourage applications from individuals with a lived experience of mental illness, either individually or as a carer.
Team Information
The Crisis resolution home treatment team comprises of a team manager, consultant psychiatrist, practitioners, support workers, psychologist and administration staff. This is a very friendly and hard working team who strive to support each other and welcome new members to the team. The role will be demanding due to increase service demand, but you will be well supported within a well established and friendly team.
Contact Information
For further details / informal visits contact:
- Name: Abigail McKay
- Job Title: Tameside Crisis Resolution Home Treatment Team manager
- Email Address: abigail.mckay2@nhs.net
- Telephone Number: 0161 716 3539
Please contact the manager for more information about this role or to arrange a visit.
NB Abby does not work Fridays.
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