What to expect in the role:

Key Responsibilities

Team Support

• Liaise with our Executive Assistants to develop, operate and maintain administrative processes.
• Assist our Executive Assistants across London, New York and Singapore with ad hoc projects and tasks.
• Support our Chief of Staff with ideas and initiatives to help the business grow.
• Support our Head of Community and Events Assistant with Illuminate events, both on the ground and in the office as required. This may involve venue sourcing for global events, pre and post-event setup support; CRM and list hygiene and updating databases.
• Ad hoc support for our Investment team, including helping with travel and some administrative support to our Finance team as required.

Office Management

• Help ensure the smooth day-to-day running of the London office - greeting clients and visitors, arranging catering, handling incoming calls, ordering stationery and managing meeting room bookings.
• Help create a welcoming and inspiring office environment, ensuring office-related projects and tasks have a clear owner and run smoothly day-to-day.
• Support the consistent application of company policies and onboarding, working with our HR Business Partner and Chief of Staff.
• Track, monitor and action office health and safety and legal obligations.
• Work closely with the Chief of Staff and Finance team to help keep the office budget on track.
• Support office maintenance, facilities and IT-related equipment coordination, working with the relevant teammates and Chief of Staff.
• Help keep London staff updated with internal office communications.

Team Events & Culture

• Working with our UK EAs on team birthday and anniversary recognition and other team engagement initiatives.
• Help our Events Assistant arrange team socials and breakfasts.
• Help maintain the culture and energy within the team through socials and initiatives, taking a hands-on approach as part of a small, growing team.
• Embody, shape & contribute to our team culture & values.

What does success look like?

In your first few months, you will have built strong relationships across the team, become a trusted "go to" person for office and administrative support, and be confidently managing your core responsibilities day-to-day - while continuing to develop and take on more as part of the team. As a growing organisation there will be opportunities to learn and grow and take on further responsibilities for the right candidate.

Skills & Attributes

• Excellent IT skills with good knowledge of MS Office packages, especially Outlook; familiarity with tools such as Affinity, Notion and Navan would be an advantage.
• Approachable, efficient and well-organised, with an exceptional eye for detail.
• Willingness to think on your feet, use your initiative and take ownership of tasks with a positive, can-do attitude.
• Excellent organisational skills - able to prioritise, multitask and make decisions under pressure.
• Good verbal and written communication skills, with the ability to communicate confidently.
• Entrepreneurial and solutions-oriented, always looking for ways to improve how things are done.
• A collaborative team player with energy and passion, comfortable working with a diverse team.
• Hands-on, proactive and adaptable approach, given we are still a small and growing team.

Illuminate’s Core Values

• Curiosity – We foster innovation, inquisitiveness, the ability to enable and unlock solutions and a thirst for knowledge.
• Challenge – We encourage positive dissent and people who challenge decisions to ensure multiple perspectives and diversity of thought. These values allow us to stay adaptable and nimble and in turn make informed and better decisions.
• Commitment – We believe in accountability and long-term relationships and partnerships. Ownership, goal alignment and helping to raise the Illuminate game are paramount.
• Collaboration – We are a team, and we only succeed as one. Communication and combining our mutual knowledge are paramount.
• Continuous Learning - We embrace a mindset of perpetual growth, constantly seeking to expand our knowledge and skills. Learning is not a phase but a core part of who we are, enabling innovation and adaptability. The journey should be fun and educational.

Diversity & Inclusion

We are committed to fostering a culture where everyone regardless of background, ethnicity, or gender feels welcome. If you are excited about this role, but do not 100% meet all the qualifications listed above, we would still encourage you to apply. We recognise that a variety of different skills, strengths, and experiences can add a lot of value to our team.