Team Coach Level 3

Established in 2000, size? has since evolved into one of the most influential, leading streetwear brands that represent a community connected by fashion, music, sport and art. From supplying our customers with all of the finest brands in footwear, apparel and accessories from across the globe for over two decades, the size? brand has grown to include its roster of highly sought-after worldwide exclusive product releases - including collaborations with Nike, adidas Originals, New Balance, Reebok and many more. From showcasing and celebrating all things streetwear and the cultures that influence it through size?collections; to working directly with some of the UK’s most creative universities through size?syllabus, the size? franchises have evolved over the years to help play a core role in connecting us to our customers.

Role Overview

The key role of a Coach Level 3 is to aid the management team in the day-to-day running of the store, upholding the core values of the business whilst remaining compliant with all relevant KPIs. As a level three coach and the first step into size? management, the focus will be placed on creating a positive working environment whilst ensuring the sales team consistently deliver of a level of service that exceeds the demands and expectations our consumers.

Responsibilities

• Work alongside the store manager and assistant manager, to ensure the team delivers exceptional customer experiences.
• Key holder - assist in the opening and closing of the store and money handling.
• Deal with customer complaints and enquiries, providing the best possible outcome.
• Monitor the service of the sales team on a daily basis to ensure that targets are achieved, and where possible exceeded.
• Use business knowledge and reports to assist in product placement of key selling lines.
• Ensure the management of deliveries and stock handling in a timely manner, adhering to all stock control procedures to minimise stock loss and maximise profits.
• Uphold Company standards and act as a mentor, leader and positive role model to others, building and maintaining strong relationships that work collaboratively towards the common business goals.
• Ensure daily briefs and all relevant Head Office communications are shared and understood by all members of your team.
• Implement and delegate tasks with close follow up, but lead by example with a hands-on approach.
• Provide assistance with the induction and training of new starters, alongside the training and development of all existing colleagues to meet the company’s expectations.
• Daily tasking requirements and replenishment systems, ensuring the sales floor is always replenished.
• Conduct your work in a safe and responsible manner.
• Continually engage with the visual team to develop merchandising skills, standards and commercial opportunities.
• Have a understanding of KPIs - Footfall, ATV, USP and Conversion and how to apply this to a store environment. Using these figures to drive, and where possible, exceed targets.