Your Day-to-Day

Operations Management

• Hold a consistent standard of service across the four areas of Dwelly property management: maintenance, compliance, inspections and move-outs.
• Take accountability for full compliance across the properties your team manages.
• Decide how the portfolio is allocated across your team, and what a sustainable portfolio size looks like as it grows.
• Plan capacity and coverage so service holds up through absence, growth and live integrations.
• Act as the escalation point for the complex landlord and tenant issues that need a decision rather than a process.
• Represent property management credibly with branch managers and the central team, and hold a firm line where it matters.

Team Leadership

• Directly manage a team of Property Managers (up to 10) owning their performance, development and day-to-day support.
• Balance support with autonomy, be hands-on without micromanaging.
• Coach to raise the bar: side-by-side call and viewing feedback, clear expectations, and a culture of accountability and pace.
• Run consistent 1:1s and team huddles, set individual targets, and deliver training, coaching and performance reviews, recognising strong performers and addressing underperformance early.
• Maintain morale and engagement during significant change; onboard new joiners quickly and partner with the Talent team to keep the pipeline warm.

Process Transformation & Change Management

• Enforce adherence to SOPs, compliance requirements and service standards across every property and applicant your team touches.
• Lead the adoption of new systems and ways of working across your branches, and take responsibility for getting the whole team there.
• Work with operational data to find where the team is losing time, and act on what it tells you.
• Pro-actively feed what you learn on the ground back to the central team so the product and the process improve.

What We're Looking For

Essential

• 2+ years in a high growth environment such as a startup or scale-up
• 1+ years leading field and/or customer service teams of 5 or more
• Experience managing individual performance, including formal performance processes
• Uses operational data to set priorities and diagnose problems, and can show how
• Works independently and makes decisions without complete information
• Adopts new technology quickly and brings a team with them
• Comfortable with ambiguity and frequent change
• Regular travel is to be expected
• Full driving licence required

Would be a plus:

• UK residential property management experience
• Experience with implementing new CRMs or operating in post-acquisition environments

Compensation & Benefits:

• Competitive salary based on performance, recognising exceptional contributions to our integration success.

What is it like being a Dwell-er?

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking

By applying for this position, you consent to the processing and storage of your personal data for recruitment purposes for up to 365 days, in accordance with our data retention policy and applicable data protection laws.