How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Company Description
Pollok Credit Union is a community-focused financial services organization providing ethical loans and savings to individuals and families. Based across Pollok, Barrhead, and Possil in Glasgow, the credit union is dedicated to promoting responsible borrowing and accessible financial services. It operates for the benefit of its members, prioritizing fairness, transparency, and financial inclusion. Team members work closely with local communities, helping members manage their money and improve financial wellbeing. The organization offers a supportive environment for professionals who want to contribute to ethical finance and community development.
Role Description
The Team Lead is a full-time, on-site role based in Glasgow, responsible for overseeing daily operations within a branch or team and ensuring high-quality member service. This role includes:
- Supervising and supporting team members
- Coordinating workloads
- Monitoring performance to meet service and compliance standards
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
The Team Lead will help manage member-facing activities such as:
Get help with your application
Your very own career expert that helps elevate your application to the next level.
- Savings and loan processing
- Resolving escalated queries
- Ensuring accurate documentation
Additional responsibilities include:
- Implementing policies and procedures
- Supporting staff training and development
- Contributing to process improvements
- Collaborating with management on targets and reporting
The role requires a hands-on approach, regular interaction with members, and active participation in maintaining an ethical and inclusive workplace.
Qualifications
- Strong leadership and people management skills, with experience supervising or guiding a team in a customer-focused environment.
- Proficiency in customer service and communication, including the ability to handle complex or sensitive member queries with empathy and professionalism.
- Sound organizational and time management skills, with the ability to prioritize tasks, coordinate workflows, and meet deadlines.
- Basic financial services or banking knowledge, including understanding of savings, loans, and responsible lending practices.
- Attention to detail and accuracy in completing documentation, processing transactions, and following compliance procedures.
- Comfort with using office software and member management systems; ability to learn new digital tools as required.
- Ability to work collaboratively with colleagues, contribute to team goals, and support an inclusive and respectful work environment.
- Previous experience in a credit union, financial services, or community-focused organization is beneficial.
- Relevant education or training in finance, business, or a related field is an advantage, though equivalent experience will be considered.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills