BCD
Team Lead, Delegate Management
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Team Lead, Delegate Management 12-Month Fixed Term Contract | Hybrid Role | BCD Meetings & Events (BCD M&E)
About BCD Meetings & Events
At BCD Meetings & Events, we transform connections into outcomes—inspiring, motivating, and sparking lasting change for our clients. Driven by purpose, passion, and people, we cultivate a global community prioritizing sustainability, growth, and empathy.
With 2,000+ colleagues across 60+ countries, we foster a culture where unique perspectives thrive, challenges are met with innovation, and flexibility—paired with meaningful work—create a workplace that genuinely empowers.
Explore life with us at bcdme.com/careers.
About the Role
We’re seeking a Team Lead, Delegate Management for a 12-month fixed-term hybrid contract to drive operational excellence and client success. In this client-facing role, you’ll lead a small operational team, delivering delegate management services for UK and international clients while ensuring projects align with budgets, deadlines, and expectations. Your responsibility? Own every stage—from strategy to onsite delivery—while nurturing relationships and fostering collaboration across teams.
Key Responsibilities
- Team Leadership & Accountability
- Lead and mentor a small team, ensuring seamless project delivery to the highest standards.
- Serve as the senior operational point of contact for designated clients, managing escalations and relationship-building.
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Project Oversight & Financial Prudence
- Monitor projects within scope, budget, and timeline, adjusting changes strategically and reporting on performance metrics (KPIs, profitability, payment schedules).
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Literally Hands-On
- Execute projects end-to-end, including onsite event delivery in the UK and overseas when required.
- Maintain expertise in registration systems, event technology, and BCD M&E’s offerings.
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Client-Centric & Cross-Functional Excellence
- Support commercial endeavors like pitches, proposals, and negotiations.
- Collaborate seamlessly with internal teams and stakeholders.
Essential Qualifications
To thrive in this role, you’ll bring:
- Proven expertise in delegate management or equivalent events operations experience.
- Exceptional ability to prioritize and execute multiple tasks in a fast-paced environment.
- Strong relational skills—long-term client partnerships are critical.
- Financial acumen—comfort managing budgets and escalating cost-related queries.
- Leadership experience motivating and developing high-performing teams.
Plus: Understanding industry-standard event platforms or familiarity with BCD M&E products are a plus.
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Nice-to-Have
- Exposure to client pitches, commercial strategies, or corporate concessions.
- Travel experience, especially overseas.
Work Arrangements & Requirements
✅ 12-month fixed-term contract | ☃ Hybrid model (2 days in-office at our BCD Fleet HQ) ⭕ Standard hours: 9:00–17:30 (with a break). ⚠ Proactively willing to travel domestically or internationally as needed. ⭐ Must have legal UK work authorization.
Perks That Matter
📱 Flexibility: Tailor your schedule to align with what works best—we’re with you wherever you work. 🌱 Growth: Drive your career; cross-functional roles across the business unlock global opportunities. ⬆️ equity: Voices large and small shape innovation; dialogue is central to our culture. 🌐 Career mobility: Evolve within BCD M&E—from regional roles to global strategic positions.
Support Every Step Comprehensive healthcare/rewards, pension plans, learning stipends, discretionary travel/hotel credits, volunteer days, sustainability initiatives, and an award-winning recognition program ensure balance and fulfillment. Our leaders empower, mentor, and celebrate progress—small and big—along your journey.
Internal Job Code: #LI-MB1 | #LI-Onsite We’re #Onsite | #Hybrid | #Remote & See You In Person
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