Key Responsibilities

• Lead the Claims Quality Assurance team. Manage the day-to-day workflow of six to nine analysts, ensuring audit quotas are met without sacrificing depth or accuracy. You are the escalation point for the team when navigating complex or contested cases.
• Own calibration as regulatory evidence. Accommodate monthly calibration sessions and maintain the documentation trail that demonstrates our audit judgements are consistent, objective and defensible to underwriters, partners and regulators.
• Design and improve scalable audit processes, i.e. audit workflow, sampling, scorecards, and lead the transition away from manual bottlenecks through automated sampling, potential audit automations and reporting.
• Bridge data to action. Turn audit results into actionable monthly insights, surfacing leakage, assessor performance, compliance risk and issue trends for operational managers, Training and Customer leadership.
• Own the underwriter audit program. Generate reports, and conduct deep-dive analyses to provide assurance per underwriter. You will prepare and represent Cover Genius directly in these audits.
• Develop the team against the QA career ladder. Own individual development plans, assess progression readiness against defined level criteria, and apply those criteria consistently across the team.
• Drive systemic improvement cross-functionally. Partner with Claims, Support, Continuous Improvement and Training.

Qualifications

• 4–6 years’ experience in operational Quality Assurance, audit or continuous improvement within a highly regulated industry. (Insurance or fintech is strongly preferred.)
• Demonstrated people leadership: you have managed, mentored and developed a team, including people early in their discipline.
• Proven ability to build and hold relationships with internal stakeholders, including where your findings are unwelcome.
• Working knowledge of FCA regulation and Consumer Duty, or equivalent depth in another regulated market, and a clear grasp of fair customer outcomes.
• Practical command of audit sampling techniques, scorecard design and root cause analysis methodology.
• Proficiency in BI tool or data storytelling; sufficient to build reports independently and to coach others to do the same.
• Experience preparing for or representing an organisation in external audits (underwriter, partner or regulatory).
• Fluency in English, written and verbal.

What You Will Have

• Objective curiosity
• Operational diplomacy
• Data storytelling
• Coaching
• Attention to detail
• Resilience

Why Cover Genius?

Cover Genius not only cares about being the best in our industry, we care about our team. We’re a business that understands life can be fluid and so we flex to ensure we provide the environment to suit that. What does that mean?

• Flexible Work Environment - Our teams are remote.
• Work with like-minded people who are passionate about both the work we're doing and giving back. Our CG Gives programs enable us to all become philanthropists through our peer recognition and rewards system.
• Social Initiatives - pictures [https://www.instagram.com/p/B9qnOuUpDVx/] speak a thousand words!

Sounds interesting? If you think you have the best composition of the above, send us your resume and let's chat!

Cover Genius promotes diversity and inclusivity. We don't tolerate discrimination, demeaning treatment of anyone, or harassment due to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or any other legally protected status.

By submitting your application, you acknowledge that we may collect, store and process your personal data for recruitment purposes. To ensure a fair evaluation, we may use AI to assist in sorting applications, but all final decisions are made by our hiring team and no candidate dispositions are automated. We will keep your information on file for three years from the date of your application. For detailed information about how we handle your data and our use of AI, please review our full Privacy Policy. [https://covergenius.com/privacy-policy/]