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Team Lead, Site Operations
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients, and suppliers.
This role is with Accellacare, part of ICON's clinical research network, where you’ll play a key role in transforming the clinical trial experience for patients and sponsors alike. Our global site network is designed with one goal in mind: to deliver better access, greater efficiency, and improved outcomes in clinical research.
About the Role
As a Team Lead, Site Operations at ICON, you will lead a team responsible for supporting site-facing activities across clinical studies, ensuring consistent, high-quality operational delivery.
What You Will Do
You will manage day-to-day scientific operations activities, supporting your team to deliver quality outcomes.
Key Responsibilities
- Supervising a team of site operations staff (e.g., Site Specialists, Clinical Site Associates), overseeing daily workloads and priorities.
- Ensuring timely and accurate completion of site start-up, maintenance, and close-out tasks in line with SOPs and study plans.
- Monitoring site operations metrics and contributing to actions that improve efficiency and site experience.
- Collaborating with project management, monitoring, and other functions to resolve site-related issues.
- Supporting training, development, and performance management of team members.
- Contributing to the enhancement of site operations processes, tools, and documentation.
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Your Profile
You will have solid scientific operations experience, with the ability to manage competing priorities and develop your team.
Required Qualifications and Experience
- Bachelor's degree in life sciences, healthcare, business, or a related field, or equivalent clinical research experience.
- Experience in site operations, site support, or clinical operations, with prior lead or mentoring responsibilities preferred.
- Good understanding of clinical trial processes, GCP, and site documentation requirements.
- Strong leadership, communication, and organisational skills.
- Ability to manage multiple studies and priorities in a fast-paced environment.
- Collaborative, solution-oriented mindset with focus on quality and customer service.
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Employment
Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits May Include
- Competitive base salary and performance-related incentives
- Health and wellbeing programmes including medical, dental, and vision coverage where applicable
- Retirement and pension plans
- Life assurance and disability coverage
- Employee assistance programmes and wellbeing resources
- Learning and development opportunities through structured training and career pathways
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here.
Are you a current ICON Employee? Please click here to apply.
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