Focus Hotels Management Limited
Team Leader
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Team Leader Opportunity at Kaboodle @ Holiday Inn Express Derry
We are currently looking for exceptional people to join our team and have a great opportunity for a Team Leader.
About the Role
As a Team Leader, you will be expected to support the Assistant Manager with the day-to-day operation throughout the Kaboodle @ Holiday Inn Express Derry, ensuring the highest level of service is offered to all guests. The role requires energy, enthusiasm, and a passion for creating a fun, welcoming environment and the ability to lead a team.
Key Responsibilities
- To supervise and assist in all operations from the activities, food service, and bar operations.
- To supervise the activities of the Food and Beverage team members, ensuring they are aware of their responsibilities and performing duties to a high standard.
- To be familiar with the day-to-day business, so that you can prepare the team and be ready for action.
- To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality.
- To have a visible presence within the bar to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times.
- To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times.
- Training and motivating team members.
- Ensuring all cash, charge, float, and till procedures are carried out correctly.
- Ensure the team are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.
- Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.
- Support the Assistant Manager in encouraging and developing the food and beverage team.
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What We Are Looking For
- Supervisory experience or be a strong Restaurant / Bar team member looking to take on additional responsibility.
- Great communication skills so you can chat to our guests and of course the team.
- Availability to work evenings, weekends, and holidays.
- The ability to recognize what our customers want and need and be able to provide it.
- Good people skills – to work well in a team - we want work to be fun for all our employees.
- Have a genuine interest in providing hospitality to our customers.
- Confidence with systems and taking payments.
- To be able to work well under pressure at times and multitask in a fast-paced environment.
- Ensure prompt resolution of customer complaints.
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What We Offer
- Competitive pay with the opportunity for tips.
- Flexible working hours to suit your schedule.
- A fun, vibrant work environment in a leading entertainment venue.
- Opportunities for progression within the company.
- Staff discounts on food, drinks, and entertainment.
- Worldwide discount on IHG hotel rooms, for you, friends, and family.
If you’re looking for a role where no two days are the same and you can be part of a team that loves what they do, apply now!
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