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Join the NEC Group and be part of something extraordinary!
F&B Retail Shift Lead (Starbucks)
The NEC Group is looking for talented and passionate individuals to join our dynamic team. Our mission is to create unforgettable experiences through world-class events and services.
We have a fantastic opening for a F&B Retail Shift Lead to join our Starbucks Team.
NEC you will be working at the UK's largest event space and number one exhibition venue. Home to your favorite shows and voted the AEO venue of the year 4 times, we host over 500 events each year, welcoming 2.3 million visitors and over 45,000 exhibiting companies!
About The Role
This role is responsible for overseeing the store during assigned shifts, ensuring smooth operations and compliance with Starbucks and NEC Group standards. This includes maintaining food safety, health and safety, and brand guidelines while delivering exceptional customer service. The role champions company values and behaviors to support the Retail Lead in driving business performance and profitability. Additionally, the Shift Lead provides leadership, coaching, and real-time support to the barista team, fostering a positive and high-performing work environment.
Day to day you will:
- Attend monthly meetings with F&B Retail Leads, cascade brand updates, and conduct effective team briefings and handovers.
- Complete daily shift planner, diary entries, pest checks, and ensure the business area meets brand standards for opening and closing.
- Manage F&B orders based on show performance and perform daily inventory tasks (staff meals, transfers, waste, credits).
- Track daily revenue, monitor performance, report absences, and manage staffing levels to align labour costs with revenue.
- Promote Starbucks values, coach partners on brand standards, carry out cleaning tasks, and assist with ad hoc duties as needed.
- Complete store audit/food safety audit once a week.
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About You
Our Ideal Candidate will have:
- Proven ability to lead and motivate a team in a fast-paced retail or hospitality environment.
- Strong understanding of operational standards, including food safety and health & safety compliance.
- Excellent communication and coaching skills to support team development.
- Ability to manage inventory, revenue tracking, and labour cost alignment.
- Problem-solving skills and adaptability to respond to changing business needs.
- Experience in maintaining brand standards and delivering exceptional customer service.
- Competence in administrative tasks such as shift planning, reporting, and record-keeping.
We believe in people to people (we are a people first business), love of difference (because embracing and celebrating difference brings our business to life) and being moment makers (memories are made here so we make every moment matter).
If this sounds like you and you thrive in a fast-paced and exciting environment, then apply now!
What We Offer
- Salary up to £29K
- 25 days annual leave rising to 26 after one year plus all UK bank holidays
- Free onsite parking and lunch when working
- Pension matching up to 7% (and you can contribute more)
- Life Assurance cover
- Private Medical Insurance
- Healthcare Cash Plan and Holiday Buy/Sell
- Exclusive Discounts and many more great benefits
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The NEC Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant for employment because of race, colour, age, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. NEC Group is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm, you will find a home within the NEC Group.
Should you require further assistance or require any reasonable adjustments be put in place to better support your application process, please do not hesitate to raise this with us.
Disclaimer: due to high volume of applications we receive, we reserve the right to close a vacancy earlier than the advertised date. This is to ensure our teams manage application levels while maintaining a positive candidate experience. So please submit your application as soon as possible to avoid disappointment.
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