Serco Plc
Team Leader
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Location: Newport, NP20 1FX
Salary: £34,000 - £36,000 per annum plus excellent benefits
Schedule: Full-time
Ready to impact a better future?
As a Team Leader in our Restart team, you’ll lead, motivate and support a team of Progression Job Coaches, helping participants move into sustainable employment and achieve positive outcomes. Your leadership will play a vital role in delivering high-quality services while ensuring performance, compliance and customer service standards are achieved.
Every day, our work touches lives. By supporting your team to help people overcome barriers to employment, you’ll create a positive impact on individuals, families and communities. This is an opportunity to lead with purpose, build capability in others, and help shape a service that delivers meaningful results while creating headroom for people to grow and succeed.
What you’ll do as a Team Leader
- Lead and manage a team of Progression Job Coaches to achieve key performance indicators, including Job Starts, First Earnings and Job Outcomes
- Monitor performance through regular reviews, caseload discussions and management information, implementing improvement plans where required
- Deliver effective people management, including coaching, development, performance reviews and supporting colleague growth
- Build strong relationships with internal teams, external partners and Jobcentre Plus to ensure participants receive the right support at the right time
- Use performance data and insights to drive continuous improvement, quality and compliance across service delivery
- Support recruitment, onboarding and development activities while fostering a culture of trust, care, innovation and high performance
Does this sound like you?
You’ll be a great fit for this role if you have…
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- Previous leadership and people management experience, ideally within employability, welfare-to-work, skills or related operational environments
- Experience using performance data and management information to drive team performance and achieve targets
- Strong coaching and performance management skills, with experience supporting colleague development and managing performance reviews
- Excellent communication and relationship-building skills, with the ability to engage effectively with a range of stakeholders
- A Level 3 qualification (or equivalent experience) together with strong organisational, planning and time management skills
Discover all you need to keep growing
We’re one of the top 1% of international employers, so you can have confidence you’ll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we’re proud to offer clear development opportunities – and the support and tools to help you seize them.
What we offer
- Holidays: Up to 25 days plus bank holidays
- Pension: Up to 6% contributory pension scheme
- Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression
- Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco-managed leisure centres, and 24/7 access to a virtual GP service
- Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
- Charity: Paid volunteering day, tax-free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
- Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
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A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.
Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.
- Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
- Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).
For support with your application, please contact recruitmentuk@serco.com.
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