How your CV stacks up
Upload your CV to see how well it fits this job role
?%
Field Team Leader - Orbit
Do you enjoy driving results and encouraging your team to be the best that they can be? Do you consider the intricacies of leading a remote team? Are you self-motivated, and feeling ready for that next step in your career? If so, this could be the role for you!
We're now looking for a Field Team Leader to join the team in Orbit. The core purpose of the role is to be accountable for leading and coaching a group of Field-based Customer Consultants (C10-12).
You will work in conjunction with the Field-based Team Manager to ensure that your team delivers business targets (commercial, compliance, efficiency) in adherence to company legislation and guidelines and managing them in accordance with the company competency framework, policies, and procedures.
Key Responsibilities
- Coach and deliver visit feedback against successful and non-successful outcome calls and ensure the best outcome is being delivered to the customer and the business
- Conduct the required Agent coaching interventions as specified by the business, translating these together with agent performance data into coaching and development plans and feeding these into the regular company performance review process
- Communicate effectively with Customer Consultants conducting regular briefings and leading team meetings to ensure client and business information is delivered in a timely and appropriate manner, monitoring, and delivering team morale and motivation and a 'can do' culture
- Maintain expected team standards and ensure best practice people management by conducting all people management-related activity, including probation reviews, one-to-ones, performance reviews, investigations, return to works, Stage 1 & 2 attendance reviews, and performance improvement activity in accordance with Company policy
- Identify Customer Consultant performance versus targets; guiding the work and translating this into appropriate performance appraisal feedback, development plans, or formal procedural action and execute these actions
- Manage change positively and promote continuous improvement by recommending changes that will improve results whilst retaining employee commitment
- Conduct escalated Expression of Dissatisfaction (EOD) or Customer Complaints calls as per company process
- Conduct observation days with Customer Consultant and carry out consolidation with new or existing staff as and when required
- Adhering to Health & Safety guidelines as set out by Orbit in its policies, procedures, and driver handbook, carrying out feedback, investigations, and observations to staff to ensure compliance
Reasons to use Rodeo
Start with a chat, not a search bar
Grad scheme, placement, apprenticeship? Not sure what you want yet — that's fine. Your agent talks it through with you and turns "I have no idea" into a shortlist.
It searches the market for you
Every day your agent scans the market matching roles against what actually matters to you, not just keywords on a CV.
Only hits
No noise. No "maybe this fits." Just roles with a clear explanation of why they're right — and where to focus when applying.
Skills / Knowledge / Experience:
- Communication – Ability to communicate and influence across the organisation.
- Ability to organise, deliver, and document structured and regular feedback on behaviour, processes, systems, and policy.
- Previous experience of taking and resolving escalated customer queries in line with company and regulatory procedures and delivering feedback where appropriate.
- Committed to delivering the right outcome for the business, client, and customer and the proven ability to inspire this in others.
- Committed to creating the right employee experience through role-modelling positive management culture, managing effective performance, maintaining excellent behavioural standards, and effective communication models and proven ability to deliver this.
- Ability to work on your own initiative and as part of a team with proven ability to innovate and deliver change.
- Computer Literate and the ability to use Microsoft Office.
- Experience leading a remote team (Desired but not essential)
Get help with your application
Your very own career expert that helps elevate your application to the next level.
Requirements:
- Full UK Driving License
Application Process: IMPORTANT - PLEASE READ!
Please submit an up-to-date CV with a cover letter answering the below questions, no later than close of business on Wednesday 29th July 2026.
- What are your reasons for applying for the Field Team Leader role? (no more than 400 words)
- What do you believe the top 3 priorities would be for a Field Team Leader? (no more than 400 words)
- What motivates you to deliver to the best of your ability in work each day? (no more than 400 words)
If you have any questions, please contact recruitment@wescot.co.uk in the first instance.
“It took my CV and asked me questions relevant to understanding what kind of jobs to suggest for me. Suggestions were almost perfect. Jobs were exactly what I’ve been looking for.”
Jessica, London
Skills
Location