If you have any queries or would like an informal chat about the role please contact Nick Normington, Area Manager at Nicholas.SlingsbyNormington@leeds.gov.uk

A Disclosure and Barring Service (DBS) check against the Children’s or Adults’ barred list as applicable will be carried out on preferred candidates. Read our recruitment of ex-offenders policy.

We welcome applications from everyone and actively seek a diverse range of applicants from all backgrounds and cultures. We particularly encourage applications from, but not limited to, women, carers, veterans as well as LGBT+, ethnically diverse, disabled and care experienced people.

This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.

If you do not have the right to work in the UK, you must consider your own eligibility for sponsorship for a particular role through the Skilled Worker visa route before applying. To be eligible for sponsorship you'll usually need to be paid the standard salary rate of at least £41,700 per year or meet one of the other eligibility criteria. Please ensure you are eligible before applying.

Job Description

Job Purpose

To manage and lead a functional or area operational team within Environmental Services delivering a range of specified functions or services whilst providing a customer-focused and high-quality service. In doing so, undertaking a full range of managerial responsibilities, as required, on a day-to-day basis.

Responsibilities For Grade

Your day-to-day responsibilities will vary depending on the operational service area you are assigned to work in.

The Main Service Areas Are:

• Cleaner Neighbourhoods Team
• City Centre Cleansing Team
• Household Waste and Recycling Centres
• Refuse Service

You may be asked to move between service areas depending on the needs of the service and to develop your own skills and knowledge.

With appropriate training, development and support you should be able to:

Day to day operational responsibilities

• To work as part of a cohort of team leaders.
• To undertake the day-to-day supervision of the operational service within a designated area of responsibility, and on a city-wide basis when required, with management and monitoring to ensure that allocated tasks are completed safely, to schedule and agreed standards e.g. responsible for ensuring the locking and unlocking of premises.
• To coordinate and communicate with managers and others on the operational service such as any service/route/crew issues either verbally or through service update reports, and ensure forward planning to deal with any service failures when required.
• To line manage and supervise a team of staff including completion of appraisals and one-to-ones, in accordance with Council policies and procedures.
• To provide, as required, a liaison role with Fleet Services to ensure all vehicle and machinery needs are being planned for and met to deliver the service.
• To use strong people management skills in order to motivate, develop and performance manage staff to ensure the delivery of a high-quality service and to drive service improvements.
• To take a people-orientated and bespoke solutions-focussed approach to dealing with customers, quickly and professionally.
• To investigate and resolve service requests, both proactive and reactive, using all available statutory and non-statutory measures, which may include the use of; Notices (including fixed penalty notices); prosecutions; warnings; informal advice; education; and restorative and imaginative solutions to resolve.
• To be accountable for the outcome of improved recycling, clean streets and neighbourhoods within a defined area, including how we are making the most of key stakeholders/partner services to contribute towards that outcome.
• To work with other Team Leaders in the service to ensure that appropriate cover is available across the areas and to cover for one another where necessary.

Operational safety and compliance

• Be aware of and comply with Leeds City Council policies and procedures e.g. safeguarding, health, safety and security, confidentiality and data protection, reporting all concerns to an appropriate person.
• To be accountable for the safety of staff, service users and contractors in accordance with Legislation and the Council Health and Safety Policy.
• To ensure the health and safety of all staff and resources within the service (i.e. delegated responsibility in relation to the nature of the post holder's duties and personal responsibilities as per sections 7 and 8 of the Health and Safety at Work Act 1974 and Regulation 14 of the Management of Health and Safety at Work Regulations 1999.
• To ensure that all Health and Safety protocols are implemented in line with relevant legislation, corporate performance and industry standards and good practice, e.g. Waste Industry Safety and Health Forum (WISH) and Health and Safety Executive (HSE) guidance documents.
• To investigate and report on incidents and accidents to identify the cause and take corrective action to prevent further injury, adverse effects or ill health occurring.
• To monitor, review and provide regular feedback on health and safety performance within the area responsible.
• To carry out the relevant legislative checks on drivers.

Public accountability and engagement

• To attend public meetings when required such as Community Committee meetings and other locality meetings on a regular basis representing the Service as directed and on a geographical or topical basis.
• Support and assist Elected Members and Members of Parliament with regard to enquiries on relevant policy matters or matters in their area of responsibility.
• Work closely with team members and other staff involved in services delivered, actively promoting high-quality communication between the service, service users and Elected Members.
• To investigate and resolve complaints regarding the service in accordance with the Council’s Complaints Policy.

Service performance, efficiency and improvement

• To demonstrate and embed the Council’s values and manager habits to lead, support and drive cultural change.
• Monitor performance, including qualitative and quantitative measures.
• Accurately record and keep updated, information using digital and paper-based systems ensuring effective distribution of information to service users in a manner which is appropriate to their needs, including detailed and complex reports.

Wider organisational responsibilities and working as part of Team Leeds

• Assist or lead in the recruitment and selection process.
• Contribute to the overall ethos, work, and aims of the service and Leeds City Council by attending relevant meetings, training days/events as requested.

Leadership and self-