CNX
Team Leader
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Job Title:
Team Leader
Job Description
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation, and accountability.
Salary: 27,572.50 EUR
Are you a passionate leader with a knack for motivating others? At Concentrix, we're looking for a dynamic Sales Team Leader to oversee our call center associates and ensure that we not only meet but exceed our customers' expectations.
Your Role:
As a Sales Team Leader, you will:
- Supervise Daily Operations: Oversee daily activities of call center associates, including work and attendance monitoring.
- Coach for Success: Regularly provide feedback and coaching to your team to meet performance metrics and drive improvement.
- Problem Solver: Identify performance issues and develop action plans, implementing corrective measures when necessary.
- Ensure Excellence: Maintain service delivery that meets our contractual KPIs and financial expectations.
- Communicate Effectively: Share clear expectations with your team and keep them informed with timely updates.
- Lead by Example: Handle escalated customer calls with expertise and lead team meetings to foster open communication.
- Team Advocate: Promote Concentrix values by supporting and encouraging your team members.
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What We’re Looking For:
- Experience: Applicants must have completed either the Aspire to be or Ignite program.
- Motivation: A highly driven individual who can develop and coach team members to achieve their best.
- Communication Skills: Strong verbal and written skills are essential for effective leadership.
- Multi-tasking Ability: You must be able to lead a team through prioritization and meet deadlines.
- Flexibility: Willingness to work a flexible schedule to meet business needs.
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Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
Location:
GBR Belfast - Maysfield
Language Requirements:
Time Type:
Full time
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