University Hospital Southampton NHS FT
Team Leader
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Job Overview
University Hospital Southampton NHS Foundation Trust is delighted to offer a fantastic opportunity to work with us.
Please see below for detailed job description of the role.
Please note this post is only open to internal applicants.
Main duties of the job
An exciting opportunity has arisen within Ophthalmology for an Administration Team Leader to lead a team of administrators and support the delivery of a high-quality, patient-focused service.
The post holder will be responsible for ensuring efficient administrative processes across the patient pathway, helping to deliver timely access to care and an excellent patient experience.
Working closely with clinical and operational teams, the role will provide day-to-day leadership, support service performance, and contribute to the achievement of Trust and national waiting time targets.
This is a great opportunity for an experienced administrator with strong leadership and organisational skills who is passionate about improving services for patients and supporting team development.
Working for our organisation
University Hospital Southampton is one of England's largest acute teaching Trusts, offering a wide range of learning and development opportunities to support your career aspirations.
Located on the south coast with an international airport and direct rail links to London, Southampton offers an ideal setting to live and work, with the New Forest, South Downs and Jurassic Coast.
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At UHS, we’re committed to providing a flexible working environment where possible. Whether you are balancing family, study, or your wellbeing with your career, we want to support you so you can help our patients.
At UHS, we proudly champion individuality, recognising that outstanding care is only possible with a diverse, inclusive team. We’re committed to creating an anti-racist, anti-discriminatory environment where everyone feels valued, safe, and empowered to make a meaningful impact in our communities. We welcome applicants of all backgrounds, identities, and experiences to join us in building a healthcare community where everyone can belong, thrive, and contribute.
Detailed Job Description And Main Responsibilities
Key Responsibilities
- Lead and support a team of administrators, managing recruitment, attendance, performance, training and staff development.
- Ensure efficient administrative processes across the Ophthalmology patient pathway, supporting timely access to care and a positive patient experience.
- Monitor team performance against national waiting time targets and service standards, identifying opportunities for improvement.
- Work closely with clinical and operational colleagues to coordinate workloads, resolve issues and maintain a responsive, patient-focused service.
What Experience and Skills Are Needed?
- Experience of working in an administrative, customer-focused environment with the ability to manage competing priorities effectively.
- Strong leadership, communication and people management skills, with experience supporting and developing staff.
- Excellent organisational, problem-solving and data analysis skills, with the ability to identify and resolve complex issues.
- Educated to GCSE level (or equivalent) in English and Maths, with NVQ Level 4 or equivalent administrative experience.
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Additional Information
- The post holder will be expected to work flexibly to meet the needs of the Ophthalmology service and provide cross-cover where required.
- Employment is subject to the Trust's standard pre-employment checks, including DBS clearance and safeguarding requirements.
For an overview of the position, please refer to the attached Job Description and Person Specification document. This includes a detailed breakdown of the key responsibilities, role expectations, and the qualifications we are looking for.
Person specification
Qualifications, Knowledge And Experience
Essential criteria
- NVQ Level 4 or equivalent experience e.g. good knowledge across a range of administrative work procedures including non-routine elements
- Educated to GCSE (or equivalent) standard, with a pass in English and Maths
- Experience of administration in a customer-focused environment
- Experience of dealing with non-routine and complex problems, progress chasing, resource and staff allocation
- Experience in delivering training sessions
Desirable criteria
- Previous experience of working in an acute hospital setting
- Competent in the use of ESR and Healthroster
- Supervisory or office management experience
Trust Values and Behaviours
Essential criteria
- Patients First
- Always Improving
- Working Together
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